Noel Plascencia
Victorville
Summary
Highly organized and detail-oriented professional with a strong work ethic and unwavering dedication to achieving goals. Proficient in developing and maintaining efficient documentation systems, managing calendars, and preparing comprehensive reports. Demonstrates a solid understanding of project management principles, business processes, and customer service best practices.
Overview
13
13
years of professional experience
Work History
Building Services Coordinator
SAN MANUEL BAND OF MISSION INDIANS
02.2022 - Current
- Serves as the first point of contact for all visitors and team members to San Manuel administrative buildings
- Answers incoming calls on a multi-line phone system
- Directs visitors and phone calls to the proper personnel
- Performs delivery, sorting, and distribution of mail
- Manages all meeting room reservations, resolves any calendar conflicts, and informs Public Safety of upcoming meetings, trainings, or events
- Addresses issues of maintenance and cleanliness within buildings
- Regularly monitors supplies in all rooms to replenish and reorder
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Public Safety Assistant
SAN MANUEL BAND OF MISSION INDIANS
04.2018 - 10.2021
- Provided security of persons, buildings, and assets of the San Manuel Casino, Tribal Reservation, and off-reservation properties
- Responsible for casino related security details, such as chip-fills, special audits, cash dispensary unit operations, etc
- Completed preliminary investigative reports into non-criminal incidents
- Responded to emergencies and directed employees and guests to safe areas during incidents
- Trained new Public Safety Assistants and assessed their work performance
- Completed reports on trainees for upper management review
Cage Operations Support
SAN MANUEL BAND OF MISSION INDIANS
09.2016 - 04.2018
- Maintained and exchanged inventory of currency, coupons, and monetary instruments held in the cage
- Issued and verified banks for revenue outlets
- Monitored money for counterfeit currency and secured cage carts, drop keys, and access cards
Guest Services Team Leader
Target
10.2015 - 07.2016
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Proactively communicated with guests to identify their needs and preferences, allowing for personalized service offerings.
- Established clear communication channels among team members for better coordination of tasks and responsibilities.
- Promoted a positive work environment by encouraging teamwork, open communication, and continuous learning among staff members.
- Trained new team members on company policies, procedures, and best practices in guest services.
Sales Floor Team Member
TARGET
06.2012 - 05.2015
- Fulfilled cashier, product assistance, merchandising, and cleaning duties
- Exchanged returned merchandise and assisted with customer resolutions
- Trained 50 new employees each quarter in procedures and policies to maximize team performance
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
Associate Degree - Social Behavioral Sciences
Los Angeles Harbor College
01.2014
Skills
- Bilingual (English & Spanish)
- Computer Knowledge
- Microsoft Office Suite
- Outlook
- Administrative Assistance
- Sales
- Team Player
- Customer Service
- Self-Motivated
- Detail Oriented
- Decision-making
- Data entry
- Multitasking and organization
- Relationship building
Awards
- Human Resources Team Member of the Month October 2022
- Centralized Workplace Services Team Member of the Month 2025
- Target Team Member 2012,2015
- Los Angeles Harbor College G. P. A 3.0 Spring 2014
Timeline
Building Services Coordinator
SAN MANUEL BAND OF MISSION INDIANS
02.2022 - Current
Public Safety Assistant
SAN MANUEL BAND OF MISSION INDIANS
04.2018 - 10.2021
Cage Operations Support
SAN MANUEL BAND OF MISSION INDIANS
09.2016 - 04.2018
Guest Services Team Leader
Target
10.2015 - 07.2016
Sales Floor Team Member
TARGET
06.2012 - 05.2015
Associate Degree - Social Behavioral Sciences
Los Angeles Harbor College
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