Noel rayos del sol
San Jose,CALIFORNIA
Summary
Dynamic Loss Prevention Officer with extensive experience at Kohl's Department Store, skilled in theft prevention and CCTV monitoring. Proven track record in developing effective security strategies and training staff, resulting in significant loss reduction. Strong investigative abilities combined with excellent communication skills ensure a safe shopping environment and enhanced customer satisfaction.
Overview
2027
2027
years of professional experience
Work History
Loss Prevention Officer
Kohls Department Store
San Jose, CA
2024 - Current
- Monitored store premises for suspicious activity to prevent theft and shrinkage.
- Conducted regular audits of inventory to ensure accuracy and minimize losses.
- Collaborated with management to develop loss prevention strategies and policies.
- Trained staff on loss prevention techniques and emergency response procedures.
- Analyzed incident reports to identify patterns and recommend improvements.
- Implemented surveillance systems to enhance security measures within the store.
- Engaged with customers to foster a positive shopping environment while ensuring safety protocols were followed.
- Completed incident reports and activity logs for accurate, current records.
- Worked closely with law enforcement during investigations involving theft or fraud incidents.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Assisted in the apprehension of shoplifters, adhering to company policies and legal guidelines during each incident.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Observed video surveillance systems for prompt emergency response.
- Served as a key point of contact for staff members, addressing any loss prevention-related questions or concerns in a timely and professional manner.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
- Prevented unauthorized access to sensitive areas by maintaining strict key control procedures throughout the facility.
Store Protection Specialist
Ross Dress for Less
Campbell, CA
2018 - 2024
- Monitored store premises for theft prevention and loss mitigation.
- Conducted routine audits of merchandise and inventory levels for accuracy.
- Assisted in training staff on loss prevention techniques and safety protocols.
- Collaborated with management to develop effective security strategies.
Sales Associate
The Home Depot Inc
Campbell, CA
2019 - 2022
- Assisted customers in locating products and provided knowledgeable recommendations
- Processed transactions accurately using point-of-sale systems
- Maintained clean and organized merchandise displays to enhance shopping experience
- Collaborated with team members to meet daily sales goals and improve customer satisfaction
Education
Bachelor of Science -
San Sebastian College
PhilippinesSkills
Theft prevention
CCTV monitoring
Incident reporting
Investigations
Timeline
Loss Prevention Officer
Kohls Department Store
2024 - Current
Store Protection Specialist
Ross Dress for Less
2018 - 2024
Sales Associate
The Home Depot Inc
2019 - 2022
Bachelor of Science -
San Sebastian College