Member of an all auditioned choir with orchestra Experienced songwriter and producer of own music Several songs are in music libraries and with music supervisors
Noel Shusted
Roseville
Summary
Cashier/receptionist well versed in working in a fast paced healthcare retail setting. Solid work ethic and thrives working with a team of people who are dedicated to providing outstanding customer service. Reliable, efficient and capable of building positive customer relationships. Strong listening skills combined with an openness to learn and take direction. Positive attitude and enthusiastic to take initiative to succeed. Cheerful and courteous when assisting customers with requests and meeting special needs. Creative approach to contribute to team success and further develop professional skills.
Overview
24
24
years of professional experience
Work History
Cashier/Receptionist
Kaiser Permanente Optical Sales
Roseville, CA
08.2006 - 09.2025
- Greeted Kaiser members and shoppers, providing friendly and exceptional customer service to enhance professional first impression.
- Streamlined member check in and check out processes for increased efficiency and reduced waiting times.
- Assisted members with product inquiries and payment processing.
- Handled cash, check, credit and debit transactions at POS as well as over the phone.
- Processed sales, refunds and exchanges in compliance with company policy and procedures.
- Reconciled cash drawer at the start and end of each shift, accounting for errors and discrepancies.
- Ordered contact lenses from prescriptions written by optometrists.
- Answered multiple phone lines to schedule appointments with opticians.
- Assisted in resolving various member issues including appropriate messaging and follow up.
- Followed HIPPA protocol involving private healthcare information while assisting members in a healthcare/retail clinic setting at Kaiser.
- Provided support for a team of opticians, managers and optometrists to meet a wide range of member needs.
- Collaborated with team members to effectively resolve member problems with optimal resolution.
- Educated members on details of their health plans involving Optical benefits, discounts and how they are applied.
- Provided necessary resources in aiding members with their inquiries.
Certified Nursing Assistant
Kaiser
Roseville, CA
08.2001 - 10.2006
- Provided compassionate care to patients, ensuring comfort and dignity during activities of daily living
- Assisted nursing staff with patient assessments and documentation using electronic health record systems and protocols in an acute care setting.
- Monitored vital signs, reporting changes to nursing staff to support timely interventions.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Assisted with feeding and monitored intake and output to help patients achieve nutritional objectives.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Ability and skill level to work on different nursing units with a diverse patient population with specialized needs due to multiple illnesses.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Built rapport with patients and families, providing emotional support during difficult times.
- Strong communication skills to interact effectively with patients.
- Collaborated with multidisciplinary teams to develop personalized care plans for patients.
Education
Bachelor of Science - Community Health Education
California State University Sacramento
Sacramento, CA06-1989
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Team collaboration
- Customer service excellence
- Time management skills
Accomplishments
Hobbies:
Member of an auditioned performing choir with professional orchestra. Experienced songwriter and producer of own music. Several songs are in music libraries and with music supervisors.
Interests
Timeline
Cashier/Receptionist
Kaiser Permanente Optical Sales
08.2006 - 09.2025
Certified Nursing Assistant
Kaiser
08.2001 - 10.2006
Bachelor of Science - Community Health Education
California State University Sacramento