NOEL SOLOMON
AUSTIN,TX
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
7
7
years of professional experience
Work History
IT Support Specialist
AISD- DOBIE MIDDLE SCHOOL
10.2018 - Current
- Providing help and training to Austin Independent School District (AISD) employees who use AISD software
- Solving any technical problems they have and providing good customer service
- This includes using applications to manage tickets for technical support requests
- Training AISD employees to use educational resources, such as software and hardware
- Other responsibilities include managing Xerox machines, Chromebooks OS devices, and professional practices that promote a culture of respect and focus on achieving equitable outcomes.
IT Coordinator
UNIVERSITY OF TEXAS
06.2022 - 09.2023
- Assist Technical Support Technician, Specialists, and Coordinators with desktop support tasks
- Assist in maintaining IT inventory, including working with business office to collect and prepare end-of-life machines for salvage
- Maintain and organize supplies and peripherals; transport equipment to storage locations; assist in keeping inventory database up to date.
- Planned, designed, and scheduled phases for large projects
- Prepared and submitted project invoices for review and approval
- Negotiated and managed third-party contracts related to project deliverables
QA Systems AISD Contractor
QA Systems
06.2017 - 01.2018
- Implemented and maintained software solutions according to customer requirements.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Collaborated with other departments to identify and solve software issues.
Education
INFORMATION TECHNOLOGY AND NETWORKING AAS, Computer Science, Active Directory Management, Windows Server, Network engineering - AAS - Information Technology and Networking Cisco
Vista College
El Paso, TX02.2018
Skills
- Helpdesk call support
- Instruction and training
- Wireless area networking
- Hardware maintenance
- Desktop support
- System Configuration
- Sound Equipment
- Team Collaboration
- Fly system operation
- Lighting Design
Accomplishments
- Received numerous recommendations from AISD directors, and stake holders.
- RAVE reward for being an outstanding employee.
- Classified staff of the month.
Leadership Experience
- Campus Webmaster and social media manager.
- Campus Device manager
- CAC (Campus Advisory Council) Chair
- CAT (Campus Architectural team) member
Extracurricular Activities
Volunteering, Volunteered for a local Homeless women's shelter, Teach them to love (T3L) Outreach Ministries, Volunteered 180 hours (about 1 week), Assisted with LAN set up and on-site IT assistance for the organization.
Timeline
IT Coordinator
UNIVERSITY OF TEXAS
06.2022 - 09.2023
IT Support Specialist
AISD- DOBIE MIDDLE SCHOOL
10.2018 - Current
QA Systems AISD Contractor
QA Systems
06.2017 - 01.2018
INFORMATION TECHNOLOGY AND NETWORKING AAS, Computer Science, Active Directory Management, Windows Server, Network engineering - AAS - Information Technology and Networking Cisco
Vista College
Similar Profiles
Jennifer HenkelJennifer Henkel
English Language Arts Teacher at Dobie Middle SchoolEnglish Language Arts Teacher at Dobie Middle School
Thien NgoThien Ngo
Speech and Debate Team Student Volunteer at Dobie High SchoolSpeech and Debate Team Student Volunteer at Dobie High School
Makalah KeseeMakalah Kesee
Preschool Teacher's Assistant at Baldwin Elementary School (AISD)Preschool Teacher's Assistant at Baldwin Elementary School (AISD)