As an Information Technology Specialist in the US Army Reserves, I have gained invaluable insights into IT management and acquired diverse skills in various technology domains. I am now seeking a role that not only enables me to leverage my existing skills but also offers opportunities to enhance my knowledge and advance my career. With my expertise and passion for embracing new challenges, I am confident in my ability to make significant contributions to a dynamic team.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Help Desk Technician
United States Army Reserve
Augusta, GA
03.2023 - 10.2024
Installed and configured new hardware, software and peripheral devices.
Provided technical support to internal customers in a timely manner.
Assisted users with troubleshooting computer issues via remote desktop sessions.
Created user accounts and managed access privileges on networked systems.
Maintained various databases of customer information and service requests.
Documented all help desk activities including customer inquiries, resolutions, system configurations.
Performed regular maintenance tasks such as virus scans, system backups, disk cleanups.
Conducted training sessions for end-users on the use of specific software applications and operating systems.
Configured firewalls to protect networks from unauthorized access attempts.
Created and maintained virtual machines using vCenter Server.
Provided technical expertise in the installation, configuration and maintenance of VMware ESXi and vSphere environments.
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