Noela Diane Ssanya
Las Vegas,USA
Summary
Energetic professional with a strong foundation in healthcare and customer service. Proven ability to lead teams, mentor peers, and achieve high customer satisfaction with consistent 5-star ratings. Committed to delivering quality care and support while fostering a collaborative work environment.
Overview
1
1
Certification
20
20
years of professional experience
Work History
MED-TECH
Legacy house of southern hills
10.2025 - 07.2026
- Administered medication to residents and monitored blood glucose levels to ensure health and safety during daily activities.
- Maintained accurate patient records and documentation in electronic health systems.
- Collaborated with healthcare professionals to develop patient care plans.
Med-Tech / caregiver
Honor Care Home
04.2025 - 10.2025
- Administered medications, monitored blood glucose, assisted residents with daily needs and activities including grooming, bathing, feeding, and dressing.
- Delivered personalized care to residents in Las Vegas area, ensuring comfort and well-being.
- Planned and prepared daily meals, including breakfast, lunch, and dinner, to meet residents' nutritional requirements.
Delivery driver
Amazon Flex
03.2020 - 04.2025
- Achieved on-time deliveries by selecting optimal, efficient routes.
- Enhanced customer satisfaction through timely, accurate product deliveries.
- Executed rush deliveries within tight timetables to meet customer demands.
- Delivered packages to Customer doorsteps and business offices.
- Delivered packages throughout the Las Vegas region.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated the vehicle safely in highly congested areas.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Professional grocery shopper / business owner
Dumpling inc
03.2020 - 01.2021
- Achieved over 300 orders and maintained 5-star service ratings, resulting in more than 20 repeat customers within one year.
- Provided personalized shopping experiences to customers across Las Vegas region.
- Selected fresh produce and groceries for customer orders.
- Navigated store layouts to locate items efficiently.
- Communicated with customers to confirm order details.
Professional Shopper
Instacart Corp.
08.2019 - 01.2021
- Delivered consistently high-quality services, achieving 5-star ratings from customers.
- Served customers in Las Vegas, NV, strengthening local market presence through tailored shopping solutions.
- Developed user experience strategies that improved engagement on leading online grocery shopping app.
Customer care representative
MKS-Services
03.2018 - 08.2018
- Assisted customers with inquiries regarding products and services.
- Resolved customer complaints promptly and effectively.
- Maintained accurate records of customer interactions and transactions.
- Managed customer calls and emails, performed data entry, and executed daily office tasks.
- Las Vegas, NV
Caregiver and Medical Technician
Golden Life Assisted Living facility
08.2013 - 09.2015
- Administered medications according to prescribed schedules and protocols.
- Monitored resident health and reported changes to nursing staff promptly.
- Supported patients with daily activities and ensured timely medication administration.
- Assisted residents with daily living activities and personal hygiene tasks.
- St. Charles, Maryland
Caregiver
Grace Manor at the North Park
01.2010 - 06.2013
- Supported patients in grooming, bathing, and dressing; ensured timely medication administration and monitored vital signs for health assessment.
- Pittsburgh PA
- Provided personal assistance to residents during daily activities with daily living activities and personal care.
- Monitored resident health and reported changes to nursing staff.
- Communicated effectively with families about resident needs and care plans.
Resident assistant
Elmcroft of Allison Park
10.2010 - 04.2013
- Assisted residents with daily living activities and personal care needs.
- Monitored resident safety and well-being through regular check-ins and observations.
- Coordinated social activities and events for resident engagement and community building.
- Assisted patients with daily activities, including grooming, bathing, and dressing, to promote personal hygiene and comfort.
- Pittsburgh, PA
Sales manager
Nature's Health Association
04.2006 - 08.2009
- Led sales team to develop and implement strategic sales plans.
- Analyzed market trends to identify new opportunities for growth.
- Trained and mentored new staff on product knowledge and customer service.
- Addressed patients' medical needs, managing incoming and outgoing calls.
- Supported patients in Kampala, Uganda, ensuring their concerns were addressed promptly.
Education
Certified Nursing Assistant Certification
Shiloh CNA School
Las Vegas09-2026
Certified Nursing Assistant (Clinical's)
Spring Valley Hospital
Las Vegas, NV08-2026
Some College (No Degree) - Nursing
College of Southern Nevada Charleston Campus
Las Vegas, NV03-2020
High School Diploma -
Monroeville High School
Pittsburgh, PA01-2011
Associate of Arts - International Marketing
Makerere University Business School
Kampala Uganda01-2006
High School Diploma -
Merryland High School
Entebbe, Uganda01-2003
GED -
Mpoma Girls High School
Mukono, Uganda01-2001
GED -
Nakasero Primary School
Kampala, Uganda01-1997
Skills
- Medication administration
- Healthcare documentation
- Patient communication
- Compassionate care
- Teamwork
- Independent work
- Quick adaptation
Certification
- CNA Certification
Accomplishments
- PHI BETA KAPPA HONORS SOCIETY
Timeline
MED-TECH
Legacy house of southern hills
10.2025 - 07.2026
Med-Tech / caregiver
Honor Care Home
04.2025 - 10.2025
Delivery driver
Amazon Flex
03.2020 - 04.2025
Professional grocery shopper / business owner
Dumpling inc
03.2020 - 01.2021
Professional Shopper
Instacart Corp.
08.2019 - 01.2021
Customer care representative
MKS-Services
03.2018 - 08.2018
Caregiver and Medical Technician
Golden Life Assisted Living facility
08.2013 - 09.2015
Resident assistant
Elmcroft of Allison Park
10.2010 - 04.2013
Caregiver
Grace Manor at the North Park
01.2010 - 06.2013
Sales manager
Nature's Health Association
04.2006 - 08.2009
Certified Nursing Assistant Certification
Shiloh CNA School
Certified Nursing Assistant (Clinical's)
Spring Valley Hospital
Some College (No Degree) - Nursing
College of Southern Nevada Charleston Campus
High School Diploma -
Monroeville High School
Associate of Arts - International Marketing
Makerere University Business School
High School Diploma -
Merryland High School
GED -
Mpoma Girls High School
GED -
Nakasero Primary School