Summary
Overview
Work History
Education
Skills
Timeline
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Noela Ndah

CERTIFIED SCRUM MASTER
Allen,Tx

Summary

Certified Scrum master, offering three years of experience in improving processes and complex product deliveries by implementing a scaled agile environment, hands on facilitating team work, supporting product owner, remove any impediment. Enhance velocity and help teams adopt agile methodology. Skills. Microsoft excel, Jira, strong interpersonal skills, product backlog grooming.

Overview

6
6
years of professional experience

Work History

AGILE HEALTHCARE COACH, Hollymead Health
05.2019 - Current
  • Acts in a servant leader and coach capacity to the scrum team and ensures that the scrum team adheres to the organizations defined processes and practices; Helps guide product owner and development team to adapt mature Agile/ scrum standard methodology
  • Facilitates the removal of team level impediment and raises non team level blockers to conclusion
  • Manages release plans, iteration plans, forecasting and status reporting for the designated project
  • Facilitate agile processes, including Sprint iteration planning, backlog refinement, daily stand ups
  • Sprint demo and retrospective and release planning.

Customer Service Representative

Pediatric Health Solution
Dallas, TX
11.2018 - 05.2021
  • Provided primary customer support to internal and external customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Education

Bachelor’s Degree - Computer Science

UNIVERSITY OF BUEA

Skills

Risk identification

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Timeline

AGILE HEALTHCARE COACH, Hollymead Health
05.2019 - Current

Customer Service Representative

Pediatric Health Solution
11.2018 - 05.2021

Bachelor’s Degree - Computer Science

UNIVERSITY OF BUEA
Noela NdahCERTIFIED SCRUM MASTER