Noelani Cape

In this position I was responsible for collecting timely and accurate billing information to invoice clients and meet monthly goals. I worked very closely with sales as well as clients to

collect pricing or purchase orders.

• Prepared accurate and timely customer invoices to support monthly billing goals
• Created and maintained billing templates using spreadsheets and Measure
• Reviewed work orders and labor details to ensure billing accuracy after job completion
• Balanced daily billing totals on a rotating weekly schedule
• Submitted revision requests, purchase orders, and back charges for approval
• Communicated with sales teams to resolve pricing discrepancies and billing questions
• Maintained strong attention to detail while meeting strict deadlines in a fast-paced environment prepared accurate and timely customer invoices to support monthly billing goals
• Created and maintained billing templates using spreadsheets and Measure
• Reviewed work orders and labor details to ensure billing accuracy after job completion
• Balanced daily billing totals on a rotating weekly schedule
• Submitted revision requests, purchase orders, and back charges for approval
• Communicated with sales teams to resolve pricing discrepancies and billing questions
• Maintained strong attention to detail while meeting strict deadlines in a fast-paced environment

• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Helped customers complete purchases, locate items, and join reward programs.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Provided backup support for other positions when needed, showcasing versatility within the retail environment.

• Observe and document patient complaints, perform routine tests such as: Auto Refractions, Visual Acuities, Eye Pressure Check, and Visual Field Testing
• Operate and perform Special Testing for conditions like, Glaucoma, Diabetic Evaluations, Age Related Macular Degeneration, Fuchs' Dystrophy, Epiretinal Membrane, and more
• Conversing with drug representatives to help save the Doctor's time and allow them to be able to focus more on treating his patients
• Networking with Insurance Companies to help patients understand the easiest and best way to take full advantage of their vision benefits, as well as, handling all Prior Authorizations for prescribed medications
• Complying with HIPAA guidelines and informing patients of their rights
• Answering any incoming calls or returning any missed calls, scheduling appointments, verifying insurance benefits, and understanding each and every portal and different software for office use.

• Overseeing all Cash Handling on the sales floor as well as in the safe, providing accurate records of store sales and related transactions while supporting store overall operating plan, support Customer Service Center when necessary, logging all daily deposits, balancing accounts and safe, partner with Division Loss Prevention and Front-End Management Team to resolve cash and other shrink issues, oversee every department schedules and report any scheduling violations with Store Director
• Review any incoming applications, setting up interviews, and completing the hiring/training process
• I had the pleasure of also working directly with each and every Team Member to help them understand their insurance benefits, correcting any clock in-clock out times, oversee all Payroll, and helping provide them with any support or wisdom I could provide.

• Supervise all Front-End operations while adhering to Company policies and procedures
• Maintain clean and sanitized check stands, whether it would be wiping down or sweeping around each check out lane
• Comply with and ensure compliance with Company and State policies and guidelines for: Cash Handling, Employee Purchasing, Restricted Product Sale (including alcohol and tobacco), Coupon and Gift Card policies, supervising minor employees, Product Return Policy, Safety, Security, Wire Money Transfers (Western Union), Money Orders, Check Acceptance, etc.
• Handle and assist with accountability for cash flow requirements including: Safe Transactions, Issues and Pickups, Tills, Check Acceptance and Refunds, and Monitoring Cashier Funds Handling Procedures
• Friendly, courteous and outgoing responses were given to any and all customers who may have needed my help finding an item, understanding our store's app, or asking for local directions.

• Shift supervisors are responsible for leading their crew through a successful shift by positioning themselves wherever the team is weak
• For this position it's important to have not only a creative mind, but you always must stay on your feet considering anything can go wrong.
• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
• Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.

• This position is required to have excellent integrity and impeccable work ethic
• Head trainers must know how to work every position well and productively
• They have earned the respect and have been appointed the leader of the kitchen
• Not only does this position oversee all training, it also ensures quality control with the store's cleanliness in order to help the Supervisor/Manager.