Noelia Arteaga
Bilingual Patient Engagement Specialist
Newnan,GA
Summary
Dependable Bilingual Patient Engagement Specialist serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Child Advocate Intern
Student
Newnan, GA
01.2020 - 07.2021
- Conducted individual and group interviews to assess clients' needs, Referred clients to community resources for services
- Collaborated with school personnel to address issues such as truancy, Assisted with legal matters related to child abuse and discipline, Attended court hearing, Well check visits to foster home
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
Scorer, Suspension Teacher
Pearson, Willis Road Elementary School
Sharpsburg, GA
05.2023 - Current
- Reviewed passages
- Got familiar with rubric
- Scored papers in Spanish in a 1-4 score base
- Defined problems, collected data, established facts, drew valid conclusions, and solved problems in a timely and accurate manner
- Prioritized and successfully managed multiple projects and deadlines simultaneously
- Effectively and professionally communicated with management, staff, and customers
- Handled confidential information with discretion
- Provided feedback and suggestions for improving scoring processes and procedures to ensure accuracy and efficiency
- Collaborated with other scorers to develop and implement best practices for scoring papers in Spanish
- Identified trends and patterns in scoring data to provide actionable insights for improving the scoring process and enhancing the overall quality of assessments
- Conducted regular training sessions for new scorers to ensure consistency and accuracy in scoring papers in Spanish
- Computer/In School
Medical Assistant & Front Office Assistant
PrimeCare Pediatric
Newnan, GA
09.2021 - 05.2023
- Creates lesson plans that are appropriate for kindergarten to fifth grade and to the abilities of the students in the class
- Prepared course materials, overseeing laboratory activities, prepared assignments, monitoring testing, and maintained computer hardware up to date
- Monitor students and maintain a safe and orderly environment within the in-school suspension classroom
- Counsel students for the purpose of improving performance, health status, problem-solving techniques, and a variety of personal issues
- Model conversation, manners, cleaning up activities, listening skills, etc
- For the purpose of demonstrating appropriate social behavior., Recorded patient's medical history, vital statistics, or information such as test results in medical records
- Collected blood, tissue, or other laboratory specimens, logged the specimens, and prepared them for testing
- Performed general office duties, such as answering telephones, taking dictation, or completing insurance forms
- Greeted and logged in patients arriving at the office or clinic
- Assist with managing patient appointments and scheduling
Bilingual IT Help Support Lead
NCR Corp
Peachtree City, GA
05.2011 - 01.2016
- Provided bilingual IT help support to customers
- Responded to service issues and requests in a timely manner
- Assisted customers in diagnosing technical issues over the phone and remotely accessing their PCs to resolve problems
- Escalated issues if unable to be resolved with support
- Maintained detailed call logs for all customer interactions
- Installed and uninstalled software
- Configured hardware and software components on PCs and printers
- Conduct regular training sessions for the IT help support team on new software and hardware components to ensure they are up-to-date with the latest technology trends and can provide efficient support to customers.
Medical Front Office Representative
Palmetto Health Center
Palmetto, GA
04.2007 - 06.2009
- Operated office equipment, such as voice mail messaging systems, computer, printers, fax, and scanner
- Answered telephones and directed calls to the appropriate department
- Scheduled and confirmed patient diagnostic appointments, or medical consultations
- Greeted visitors and ascertained purpose of visit
- Prepared monthly reports, financial statements, letters, case histories, and/or medical records
- Completed insurance or other claim forms
- Interviewed patients to complete documents, case histories, or forms, such as intake or insurance forms
- Received and routed messages or documents, such as laboratory results, to appropriate staff
- Compiled and recorded medical charts, reports, or correspondence, using computers
- Transmitted correspondence or medical records by mail, e-mail, or fax
- Performed various clerical or administrative functions, such as ordering and maintaining an inventory of supplies
- Adeptly managed a multi-line phone system and pleasantly greeted all patients
- Maintained strict patient and physician confidentiality
- Identified and resolved patient billing and payment issues
- Evaluated patients' financial status and established appropriate payment plans
- Verified insurance coverage, deductibles, possible insurance carrier payments, and remaining balances not covered under their policies when applicable.
Education
Bachelor of Science - Social and Behavioral Health Candidate
UNIVERSITY OF WEST GEORGIA
Carrollton, GA 08.2019 - 07.2021
Skills
Stress management
Attention to detail
Typing 40 Wpm
Inbound and outbound calls
Microsoft Office Suite
File management
Client needs assessment
Community Resources
Sales experience
Spanish translation
Account management
ICD-10 Coding
Medicare/Medicaid
Claims Investigation
Patient Data Updates
Call Routing
ICD-9 Coding
Patient Scheduling
Patient Information Retrieval
Patient Registration
Precertification
Account Reconciliation
Inbound Customer Service
Computer Literate
Insurance Verification
Patient greeting
Payment collection
Appointment Scheduling
Insurance verifying
Spanish fluency
Timeline
Scorer, Suspension Teacher
Pearson, Willis Road Elementary School
05.2023 - Current
Medical Assistant & Front Office Assistant
PrimeCare Pediatric
09.2021 - 05.2023
Child Advocate Intern
Student
01.2020 - 07.2021
Bachelor of Science - Social and Behavioral Health Candidate
UNIVERSITY OF WEST GEORGIA
08.2019 - 07.2021
Bilingual IT Help Support Lead
NCR Corp
05.2011 - 01.2016
Medical Front Office Representative
Palmetto Health Center
04.2007 - 06.2009