Noelia A. Mata
Yonkers,New York
Summary
Proven caregiver and ophthalmic assistant with a track record of enhancing patient care and support at Freedom Care and Riverdale Ophthalmology. Skilled in bilingual communication and problem-solving, consistently delivering compassionate service and operational efficiency. Demonstrated ability to improve patient satisfaction and streamline appointment scheduling processes. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Caregiver
Freedom Care
05.2023 - Current
- Clean the house, run errands, manage laundry, and complete weekly grocery shopping.
- Assist with dressing guidance, grooming, meal preparation, and medication reminders.
- Monitor client vital signs, administer medications, and track behaviors to keep the healthcare supervisor well-informed.
- Build strong relationships with patients to deliver emotional support and companionship.
- Transport patients to and from medical appointments with safety and efficiency.
RECEPTIONIST/ Ophthalmic Assistant
Riverdale Ophthalmology
03.2022 - 07.2022
- Greeted incoming patients and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients, and updated patient's records.
- Answered phones promptly and directed incoming calls to the correct offices.
- Kept reception area clean and neat to give visitors a positive first impression.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding patients and the company.
- Assisted with planning office events and meetings.
- Collected co-payments, processed transactions, and updated relevant records.
- Insurance eligibility verification.
- Administered eye medications for dilation and treatment.
- Supported ophthalmologists during small surgical procedures by preparing patients for surgery, sterilizing instruments, and passing required tools efficiently.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Helped prepare specimens and slides for laboratory analysis, facilitating fast diagnoses and treatment.
- Operated and maintained ophthalmic equipment in alignment with safety procedures.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Assisted ophthalmologist during a-scan biometry test before patient cataract surgeries to measure the size and shape of the affected eye.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Explained post-operative procedures to patients.
- Performed fundus photos, B-scans, and Acs.
RECEPTIONIST/Ophthalmologist
Ophthalmology Associates of Queens
06.2008 - 03.2020
- Greeted incoming patients and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients, and updated patient's records.
- Answered phones promptly and directed incoming calls to the correct offices.
- Kept reception area clean and neat to give visitors a positive first impression.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding patients and the company.
- Collected co-payments, processed transactions, and updated relevant records.
- Insurance eligibility verification.
- Administered eye medications for dilation and treatment.
- Supported ophthalmologists during small surgical procedures by preparing patients for surgery, sterilizing instruments, and passing required tools efficiently.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Helped prepare specimens and slides for laboratory analysis, facilitating fast diagnoses and treatment.
- Operated and maintained ophthalmic equipment in alignment with safety procedures.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Assisted ophthalmologist during a-scan biometry test before patient cataract surgeries to measure the size and shape of the affected eye.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Explained post-operative procedures to patients.
Education
High School Diploma -
Hillcrest High School
Jamaica, NY06.2008
Skills
- Respectful and Compassionate
- Customer Service
- Problem-Solving
- Appointment Scheduling
- Bilingual (Spanish)
Languages
Spanish
Full Professional
Timeline
Caregiver
Freedom Care
05.2023 - Current
RECEPTIONIST/ Ophthalmic Assistant
Riverdale Ophthalmology
03.2022 - 07.2022
RECEPTIONIST/Ophthalmologist
Ophthalmology Associates of Queens
06.2008 - 03.2020
High School Diploma -
Hillcrest High School
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