Noelia Villanueva

• Managed front desk operations, ensuring efficient check-in and check-out processes for residents.
• Maintained accurate records of resident activities, incidents, and service requests in our systems.
• Oversaw daily desk operations, mentoring junior staff on best practices in customer service and crisis management.

• Collaborated with cross-functional teams to enhance operational efficiency and streamline workflows.
• Trained and mentored new associates on company policies and best practices for customer service.
• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.

• Engaged with participants to enhance experience, addressing inquiries and providing information on activities.
• Maintained clear communication between all parties involved in the planning process for efficient coordination of tasks.
• Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.

• Consistently maintained a professional and welcoming environment, fostering positive first impressions for visitors.
• Served as a reliable point of contact for both internal employees and external guests, fostering strong relationships across the board.

• Honor courses and AP Calculus
• GPA: 3.8

Coursework Completed 2019-2022

• Applied communication and active listening skills through coursework, case studies, and group projects.
• Analyzed the impact of social, economic, and cultural factors on individuals, families, and communities.
• Learned to assess client needs, identify community resources, and develop service plans.