Noelia Velez
Philadelphia,PA
Summary
Dynamic and results-oriented professional with a proven track record at Heart of House, excelling in customer service and problem-solving. Demonstrated ability to enhance customer satisfaction and foster teamwork, leveraging skills in effective communication and multitasking. Ready to learn and grow in dynamic setting.
Overview
8
8
years of professional experience
Work History
Pantry Worker
Heart of House
10.2024 - Current
- Assisted in recipe development, testing new dishes under chef supervision for potential menu inclusion.
- Ensured timely replenishment of pantry supplies by maintaining open communication lines with management and suppliers.
- Developed strong teamwork skills while collaborating with diverse kitchen staff members on various projects and tasks.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality food items.
Food Runner
Heart of House
10.2024 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Collaborated with kitchen team to correct any order discrepancies, ensuring customer satisfaction.
- Facilitated smooth communication flow between kitchen and dining area, ensuring timely order fulfillment.
- Increased customer satisfaction with quick and courteous food delivery.
Head Cashier Supervisor
Emmata Restaurant La Hacienda
10.2021 - 10.2022
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
- Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Assisted in inventory management tasks such as stocking shelves, conducting counts, or placing orders when necessary.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Social Worker Intern
Puerto Rico Department Of Education
08.2016 - 04.2017
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
No Degree - Education
Pontificia Universidad Catolica De Puerto Rico
Puerto RicoNo Degree - Education
Universidad Interamericana De Puerto Rico
Puerto RicoBussines Admi. -
Josefina Leon Zayas
Puerto Rico05-2017
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Multitasking
- Creative thinking
- Effective communication
- Microsoft Word proficiency
Languages
Spanish
Full Professional
Timeline
Pantry Worker
Heart of House
10.2024 - Current
Food Runner
Heart of House
10.2024 - Current
Head Cashier Supervisor
Emmata Restaurant La Hacienda
10.2021 - 10.2022
Social Worker Intern
Puerto Rico Department Of Education
08.2016 - 04.2017
No Degree - Education
Pontificia Universidad Catolica De Puerto Rico
No Degree - Education
Universidad Interamericana De Puerto Rico
Bussines Admi. -
Josefina Leon Zayas
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