Noelia Zavala
Phoenix,AZ
Summary
Outreach Specialist with a proven track record at Keys To Change Campus, enhancing community engagement and client self-sufficiency through effective de-escalation techniques and robust community outreach. Excelled in creating impactful marketing materials and developing comprehensive case management plans, significantly improving client progress and safety.
Overview
7
7
years of professional experience
Work History
Client Engagement Specialist
Keys To Change
04.2022 - Current
- Developed personalized service plans for clients, addressing their unique barriers to housing stability.
- Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
Youth Development Specialist
Boys and Girls Club
05.2020 - 06.2022
- Delivered youth transitional assistance in areas of education, life skills and career development.
- Evaluated program success by monitoring overall youth progress, identifying areas for improvement, and implementing necessary adjustments.
Outreach Specialist
Human Service Campus
02.2018 - 04.2020
- Addressed crisis situations with sensitivity, utilizing conflict resolution skills to maintain a safe environment for all parties involved.
- Developed comprehensive case management plans, addressing individual needs of clients and facilitating their progress toward selfsufficiency.
Education
High School Diploma - General Studies
Humanities And Science High School
Phoenix, AZ05.2019
Skills
- De-Escalation Techniques
- Behavior Observation
- Safety Monitoring
- Community Outreach
- Multitasking
- Organization skills
Timeline
Client Engagement Specialist
Keys To Change
04.2022 - Current
Youth Development Specialist
Boys and Girls Club
05.2020 - 06.2022
Outreach Specialist
Human Service Campus
02.2018 - 04.2020
High School Diploma - General Studies
Humanities And Science High School
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