Noelkys Caraballo
Homestead
Summary
Highly motivated and detail-oriented Registered Nurse (RN) with strong clinical skills and a commitment to delivering exceptional patient-centered care. Experienced in outpatient care, behavioral health nursing, case management, patient advocacy, and care coordination. Skilled at conducting patient assessments, medication administration, electronic health records (EHR) management, and interdisciplinary collaboration. Bilingual English/Spanish with a compassionate approach to holistic and culturally sensitive healthcare.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
DEX Imaging Inc.
08.2015 - Current
- Supervise client service operations, prioritize patient experience, and resolve complex service issues.
- Developed skills critical to patient case management including communication, de-escalation, and team leadership.
Volunteer Clinical Assistant
Agustin Martinez MD, PA
04.2023 - 05.2023
- Conducted patient assessments, monitored vital signs, and documented clinical findings in EHR.
- Assisted with outpatient procedures including wound care, catheter maintenance, and IV administration.
- Provided emotional support, patient education, and discharge instructions under RN supervision.
Owner / Logistics Manager
JRC LOGISTIX, LLC
01.2019 - 12.2021
- Led operations management, team coordination, and client satisfaction initiatives.
- Applied leadership skills transferable to nursing case management and discharge planning.
Administrator
Renaissance Mental Health Services LLC
10.2017 - 12.2019
- Directed healthcare operations in a mental health facility, coordinating with interdisciplinary care teams.
- Managed patient caseloads, ensured regulatory compliance, and optimized care plans and service delivery.
Customer Service Representative
Southern Book Service Miami
01.2012 - 02.2015
- Provided administrative and customer support services, honing communication and service delivery skills.
Education
Bachelor of Science - Nursing
Miami Regional University
Miami, FL03.2025
Associate in Science - Biology
Miami Dade College
Miami, FL01.2012
High School Diploma - undefined
Mater Academy Charter High School
Hialeah, FL06.2009
Skills
- Patient Assessment & Monitoring
- Outpatient Care Coordination
- Vital Signs Monitoring
- Wound Care Management
- Mental Health & Behavioral Health Support
- Case Management & Discharge Planning
- Medication Administration (Oral, IM, IV)
- Electronic Health Record (EHR) Documentation
- Patient Advocacy and Family Education
- Bilingual Communication: English/Spanish
- Microsoft Office (Word, Excel, PowerPoint)
- Complaint resolution
Certification
- Basic Life Support (BLS), American Heart Association, Current
- Registered Nurse (RN), Florida, RN9683073
License
Registered Nurse, Florida, RN9683073
Timeline
Volunteer Clinical Assistant
Agustin Martinez MD, PA
04.2023 - 05.2023
Owner / Logistics Manager
JRC LOGISTIX, LLC
01.2019 - 12.2021
Administrator
Renaissance Mental Health Services LLC
10.2017 - 12.2019
Customer Service Supervisor
DEX Imaging Inc.
08.2015 - Current
Customer Service Representative
Southern Book Service Miami
01.2012 - 02.2015
Associate in Science - Biology
Miami Dade College
High School Diploma - undefined
Mater Academy Charter High School
Bachelor of Science - Nursing
Miami Regional University
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