Noella Mupungila
Jacksonville,AL
Summary
Undergraduate student seeking a job to learn new skills, and to broaden leadership skills and teamwork. Deadline-oriented Medical Transcriptionist offering well-developed skills in customer service and editing. Pursuing a position in a busy organization where focus and dedication are highly sought. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Scribe
Cognizant/Nuance
07.2023 - Current
- Accurately documenting patient encounters, medical histories, physical examinations, and treatment plans in electronic health records (EHR)
- Entering relevant information into the patient’s electronic record in real-time, including symptoms, diagnosis, medications prescribed and other important details.
- Obtained accurate medical histories from patients and documented them into the EMR system.
- Performed data entry of patient information, including demographics, vital signs, lab results, and other pertinent information.
- Verified accuracy of dictated reports prior to release for physician review.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Observed examinations and procedures performed by physicians to document findings accurately in the EMR system.
Medical Scribe
Nuance/Microsoft
08.2021 - 06.2023
- Accurately documenting patient encounters, medical histories, physical examinations, and treatment plans in electronic health records (EHR)
- Entering relevant information into the patient’s electronic record in real-time, including symptoms, diagnosis, medications prescribed and other important details.
- Obtained accurate medical histories from patients and documented them into the EMR system.
- Assisted physicians in patient care by transcribing and entering orders into the Electronic Medical Record system.
- Performed data entry of patient information, including demographics, vital signs, lab results, and other pertinent information.
- Verified accuracy of dictated reports prior to release for physician review.
- Maintained confidentiality of all patient information according to HIPAA regulations.
Technical support advisor
KellyConnect
11.2019 - 07.2021
- Providing support on Apple device and setting up repairs.
- Identified, researched and resolved technical issues for customers.
- Provided support to customers via online chat.
- Responded to customer inquiries in a timely manner while adhering to service level agreements.
- Diagnosed hardware and software problems related to customer's environment.
- Performed system configuration changes according to customer requirements.
- Maintained detailed documentation of all work performed in the ticketing system.
Trainer/Mentor
KellyConnect
11.2019 - 07.2021
- Provided training and mentorship to new employees, observed customer interactions, documented.
- Provided feedback on employee performance based on observed results during training sessions.
Certified Nursing Assistant
Jacksonville Health and Rehabilitation
Jacksonville, Alabama
12.2018 - 06.2019
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Transported patients to treatment units, using wheelchair.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Cleaned and sanitized patient rooms according to established protocols.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
Stocker
Walmart
Jacksonville, Alabama
06.2018 - 12.2018
- Received and processed incoming shipments of merchandise.
- Stocked shelves with newly arrived products.
- Inspected stock for damage or defects and reported issues to management.
- Organized storage areas for efficient use of space.
- Provided customer service by answering questions about product location, price and availability.
- Assisted with store displays and window dressing as needed.
- Followed safety procedures when handling hazardous material or dangerous goods.
- Maintained a neat, clean and orderly warehouse environment at all times.
- Monitored expiration dates of perishable items to ensure freshness.
- Removed outdated products from shelves in accordance with company policy.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Lifted materials of varied weights on regular basis.
- Faced products on shelves and displays to meet company policies.
- Replenished items to maintain stock availability.
Certified Nursing Assistant
Jacksonville Health and Rehabilitation
Jacksonville, Alabama
04.2017 - 06.2018
- Providing Care to Residents
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Transported patients to treatment units, using wheelchair or strher.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Cleaned and sanitized patient rooms according to established protocols.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Responded quickly to emergency situations involving sudden illness or injury.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Intern as Photographer
Dayflash App
New York, New York
01.2016 - 01.2017
- Took pictures to post on the site
- Raising Awareness and attracting social media and popularity.
- Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.
- Collaborated with team members to create a comprehensive social media strategy.
- Created content for website pages, blog posts, and other online platforms.
- Tested software applications prior to release and identified issues requiring resolution.
Photographer
International House - Jacksonville State University
Jacksonville, Alabama
01.2014 - 01.2016
- Took pictures of students at banquets and for award purposes
- Took photos of other students for portfolio building.
- Set up lighting equipment and adjust camera settings to capture desired images.
- Organize and store digital photographs, negatives, and prints in an orderly fashion.
- Develop film, print photos, and make digital copies of existing photos.
- Edit photos using Adobe Photoshop and other software applications.
Teacher
Rhema Bible Church
Johannesburg, South Africa
01.2011 - 01.2014
- Taught a group of 19 three-year-olds about the bible, assisted with needs (took them to the restroom and fixed their lunch).
Certified nursing Assistant
Comfort Keepers
08.2019
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Transported patients to treatment units, using wheelchair.
- Prepared meals and snacks according to prescribed diets.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Engaged patients in recreational activities such as reading books or playing games.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
Education
Business Administration, healthcare management -
Western Governors University
04.2024
College Student, Fine Arts/Photography -
Jacksonville State University
01.2020
College Student, Human Resources Management -
University of South Africa
08.2014
College Student, Fashion Design -
SEWAFRICA
08.2014
High School Diploma -
Bryanston High School
05.2010
Skills
- MS Word
- MS Excel
- MS PowerPoint
- Photoshop
- Attention to detail
- Fluent in French and English
- Data entry experience
- Electronic Health Records Management
- Paperwork submission
- Documentation skills
- Medical terminology proficiency
- Patient history expertise
- Workflow Improvements
- Records Organization
- Documentation abilities
- Critical thinking abilities
- Professionalism
- HIPAA Requirements
- Team building
- Medical Transcription
- Interpersonal Skills
- Problem-solving aptitude
- Good written communication
- Organizational Skills
- Electronic Medical Record (EMR) software
- Adaptability
- Report Preparation
- Time management abilities
- Task Prioritization
- Professional Demeanor
- Problem-Solving
- Teamwork and Collaboration
- Multitasking
Honors And Awards
- 2015 Photographer’s Forum Magazine Finalist
- 2014 - 2016 International House Program Scholarship Recipient - Jacksonville State University, Jacksonville, AL
- 2011 Leadership Certificate - Bryanston High School
References
- Afia Khan, Quality Documentation Manager, DAX operations, Nuance Communications, Afia.khan@nuance.com, 713-542-0317
- Walmart, 1625 Pelham Rd S, Jacksonville, AL, 36265, 256-435-8100
Certification
WGU Certificate: Healthcare management.
- Recipient of the Healthcare Management Certificate from Western Governors University who demonstrated competence in regulatory compliance, risk management, care coordination, medical ethics, health informatics, and performance improvement in healthcare ethics.
Timeline
Medical Scribe
Cognizant/Nuance
07.2023 - Current
Medical Scribe
Nuance/Microsoft
08.2021 - 06.2023
Technical support advisor
KellyConnect
11.2019 - 07.2021
Trainer/Mentor
KellyConnect
11.2019 - 07.2021
Certified nursing Assistant
Comfort Keepers
08.2019
Certified Nursing Assistant
Jacksonville Health and Rehabilitation
12.2018 - 06.2019
Stocker
Walmart
06.2018 - 12.2018
Certified Nursing Assistant
Jacksonville Health and Rehabilitation
04.2017 - 06.2018
Intern as Photographer
Dayflash App
01.2016 - 01.2017
Photographer
International House - Jacksonville State University
01.2014 - 01.2016
Teacher
Rhema Bible Church
01.2011 - 01.2014
Business Administration, healthcare management -
Western Governors University
College Student, Fine Arts/Photography -
Jacksonville State University
College Student, Human Resources Management -
University of South Africa
College Student, Fashion Design -
SEWAFRICA
High School Diploma -
Bryanston High School
Similar Profiles
Toni ShepherdToni Shepherd
Senior Process Executive at Nuance/Cognizant/ScribeAmericaSenior Process Executive at Nuance/Cognizant/ScribeAmerica
Amanda AddisonAmanda Addison
Quality Documentation Specialist Administrator at Nuance/Microsoft-CognizantQuality Documentation Specialist Administrator at Nuance/Microsoft-Cognizant
Anita MartinezAnita Martinez
Quality Documentation Specialist Nuance at Cognizant Technology Solutions, CTS- NuanceQuality Documentation Specialist Nuance at Cognizant Technology Solutions, CTS- Nuance
Danika MortonDanika Morton
Camp Counselor at Calhoun City SchoolsCamp Counselor at Calhoun City Schools
Meghan RitchieMeghan Ritchie
Food Runner at Sam and RoscosFood Runner at Sam and Roscos