Hi, I’m
Naomi Santana
Odessa,FL
Summary
Hardworking, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
years of professional experience
Work History
Advanced Urology InstituteLargo, FL
Medical Scribe
12.2021 - 07.2023
Job overview
- Maintained 30-50 patients’ medical chart information daily by inputting information on present disease history, symptoms, physical examination, diagnosis and treatment plan.
- Transcribed medical history of 5000+ patients while maintaining accuracy.
- Managed healthcare related tasks such as reviewing documents, sending prescriptions to pharmacies and sending patient charts to primary care physicians.
- Documented results from CT scans, MRIs, x-rays and ultrasounds into charts aiding with physician diagnosis.
- Communicated with other medical staff and personnel to obtain additional patient information.
- Communicated with healthcare providers to clarify information and resolve issues.
- Used eCW to input information into computerized patient record system.
- Accompanied physicians through day in fast-paced, stressful environments.
Pipo’s Restaurant
Manager's Assistant
06.2014 - 12.2021
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant solutions.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
DoorDash
Delivery driver
01.2021 - 04.2021
Job overview
- Completed on-time deliveries by choosing best and most efficient routes.
- Confirmed orders were accurate
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
Education
Florida State University – College of Arts And SciencesTallahassee, FL
Bachelor of Science from Biological Science
12.2020
University Overview
- Beta Beta Beta Honors Society Member
- Kappa Delta Member
Skills
- MS Office (Microsoft Word, Excel, PowerPoint), POS system and eCW
- Providing Feedback
- Multitasking Strengths
- Critical Thinking
- Customer Retention
- Professional Relationships
- Team Cooperation
- Meeting Deadlines
- Customer Service
- Social Perceptiveness
- Conflict Resolution
Languages
Spanish
Native or Bilingual
Timeline
Medical Scribe
Advanced Urology Institute
12.2021 - 07.2023
Delivery driver
DoorDash
01.2021 - 04.2021
Manager's Assistant
Pipo’s Restaurant
06.2014 - 12.2021
Florida State University – College of Arts And Sciences
Bachelor of Science from Biological Science
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