Noelle Abdallah
Scottsdale,AZ
Summary
Versatile loan processing professional specializing in customer service and bank standards. Excellent communicator and decision maker with a strong eye for detail and a proactive nature.
Overview
7
7
years of professional experience
Work History
Mortgage Loan Processor
loanDepot
01.2019 - 02.2024
- Reviewed and processed loan applications to ensure all necessary documentation and information were accurate and complete
- Managed a pipeline of 20+ mortgage loans, prioritizing tasks to meet deadlines and providing excellent customer service
- Collaborated with internal departments and external partners to expedite the loan approval process and ensure compliance with regulations and guidelines.
Lead Banker
U.S. Bank
09.2016 - 01.2019
- Assisted customers with complex financial transactions, account openings, and resolving account issues
- Conducted regular training sessions for team members on new banking products and services
- Analyzed customer data and trends to identify opportunities for upselling and cross-selling
- Managed a team of 10 bankers to achieve monthly sales goals and provide exceptional customer service
- Achieved monthly sales targets by promoting and cross-selling a range of banking products and services, including loans, credit cards, and investment opportunities.
Education
Bachelor of Arts in Organizational Leadership & Project Management -
Arizona State University
Tempe, AZ12.2022
Skills
- Customer Experience
- Computer Literacy
- Leadership
- Organization
- Detail-oriented
- Data Entry
- Microsoft Office
- Customer Account Review
Accomplishments
- Received an achievement award for being the top processor of our JV division in 2022
Top Mortgage Processor of 2022
Timeline
Mortgage Loan Processor
loanDepot
01.2019 - 02.2024
Lead Banker
U.S. Bank
09.2016 - 01.2019
Bachelor of Arts in Organizational Leadership & Project Management -
Arizona State University
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