Jose Fernandez
Kissimmee,FL
Summary
Highly motivated and organized mortgage professional with experience in the financial service industry. Skilled in hospitality, well-organized, and possess great communication dexterity that aids my ability to work efficiently with my clients, as well as support upper management. I have experience in data entry, document preparation, and loan servicing. Excellent interpersonal and communication skills with a strong focus on customer service and satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Mortgage Loan Processor
DHI Mortgage Company
Orlando, FL
06.2024 - Current
- Accurately analyzed and verify loan applications to ensure compliance with applicable federal, state, and local regulations
- Build client relations and collect required documentation from applicants while following up on missing items.
- Communicated effectively with clients, realtors, appraisers, and other parties involved in the transaction
- Order property insurance or mortgage insurance policies.
- Contact employers and additional reporting sources to check applicants' credit and personal references
- Applied knowledge of FHA, VA, USDA guidelines when processing mortgage loans.
Solar Site Technician
Titan Solar Power
Kissimmee, FL
06.2022 - 05.2024
- Traveling to different properties to conduct measurements, designs, and gather electrical information from homes
- Developed accuracy and diligence on properties to ensure homeowner confidence and satisfaction
- Summarize county permits and legal documents with homeowners to advance projects
- Licensed Notary
Supervisor
Hilton Bonnet Creek
Orlando, FL
08.2018 - 05.2022
- Director of hospitality and guest experience
- Making sure all incoming and outgoing guests are attended to professionally.
Delivery Driver
Amazon (Garryowen DSP, LLC)
Orlando, FL
05.2020 - 03.2021
- Retrieved materials from warehouse or other locations to accurately fill customer orders.
- Verified items and model numbers to match products on invoice with quantities loaded.
- Operated delivery vehicle in accordance with local traffic laws, regulations, and safety standards.
- Loaded and unloaded trailer by lifting and carrying freight.
- Read maps and followed written and verbal geographic directions.
Sales Representative
Nissan Automotive
Clermont, FL
10.2019 - 02.2020
- Knowledge of product and sales to meet the customers needs.
- Communicated product features, advantages, and benefits to customers.
- Worked with management teams to develop annual sales plans, goals, and targets.
- Developed and maintained strong customer relationships and networks within designated sales territory.
Supervisor of Operations
Four Seasons Resort
Orlando, FL
10.2015 - 04.2018
- In charge of assisting in guest experience, and making sure all customer issues get resolved in a timely manner
- Maintained professional working relationships and promoted open lines of communication with staff.
- Resolved conflicts between employees and departments.
- Identified and resolved operational issues efficiently, utilizing strong problem-solving skills.
Education
Associate in Arts (A.A.) - Business
Valencia College
Orlando, FL05.2018
Skills
- Attention to detail
- Customer service
- Coachable
- Problem-solving
- Communication skills
- Electrical knowledge
- Sales Experience
- Fast/Active Learner
- Supportive
- Microsoft Excel
- Pipeline Management
Certification
- NMLS# 2645601 SAFE Comprehensive Course MLO
- NMLS FL SAFE: Florida Laws
Hobbies and Interests
- Traveling
- DIY Projects
- Marketing
- Automotive
- Technology
- Finance/Investments
Languages
Spanish, Intermediate
Timeline
Mortgage Loan Processor
DHI Mortgage Company
06.2024 - Current
Solar Site Technician
Titan Solar Power
06.2022 - 05.2024
Delivery Driver
Amazon (Garryowen DSP, LLC)
05.2020 - 03.2021
Sales Representative
Nissan Automotive
10.2019 - 02.2020
Supervisor
Hilton Bonnet Creek
08.2018 - 05.2022
Supervisor of Operations
Four Seasons Resort
10.2015 - 04.2018
Associate in Arts (A.A.) - Business
Valencia College
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