Adam Nies
Canton,MI
Summary
Detail-oriented Mortgage Loan Processor with a proven track record in loan processing and compliance management. Skilled in document review and customer relationship management, ensuring timely approvals and exceptional customer service.
Overview
28
28
years of professional experience
Work History
Mortgage Loan Processor
Rocket Mortgage
Detroit, MI
10.2014 - Current
- Processed mortgage applications using proprietary software at a leading financial services firm.
- Reviewed loan documentation for accuracy and completeness throughout the application lifecycle.
- Coordinated with clients to gather required information and resolve application issues promptly.
- Communicated with underwriters to facilitate timely loan approvals and ensure compliance.
- Maintained detailed records of loan files in accordance with company policies and regulations.
- Assisted team members in training on new systems and processes for improved efficiency.
- Monitored loan processing timelines to enhance workflow and meet service level agreements.
- Collaborated with cross-functional teams to streamline communication and improve customer experience.
- Submitted completed loan packages to underwriting department for approval or denial decisions.
- Ordered appraisals and title services on behalf of borrowers when necessary.
- Provided customer service by responding to inquiries regarding loan status.
- Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
- Obtained and verified clearance of underwriting conditions to prepare loan file for submission and approval.
- Evaluated financial statements and contacted institutions and customers to clarify details.
- Communicated regularly with customers throughout the entire process from origination through closing.
- Processed loan documents and ensured compliance with federal regulations.
- Inspected loan documentation for mistakes and corrected discrepancies.
- Submitted detailed loan packages to underwriting department to facilitate approval or denial processes.
- Maintained accurate records in accordance with company policy and procedures.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
- Organized files electronically according to document type and date received.
- Maintained complete confidentiality of submitted information according to release guidelines.
- Researched discrepancies in documentation received from applicants or third parties.
- Gathered property appraisals, surveys and tax records to update mortgage loan files.
- Educated clients regarding guidelines and adjustments of loan contracts and packages.
- Coordinated activities between lenders, attorneys, realtors, insurance companies.
- Filed completed packages quickly and efficiently.
- Upheld compliance with privacy and security requirements, as well as federal statutes covering VA loans.
- Coordinated with underwriters to resolve loan application issues and discrepancies.
- Trained new loan processors on company procedures and loan processing software.
- Identified and suggested solutions to improve loan processing efficiency and customer service.
- Maintained detailed records of loan transactions and applicant information.
- Ensured strict adherence to federal and state regulations throughout the loan process.
- Managed pipeline of loan applications to ensure efficient processing.
- Worked with third-party vendors to address and clear loan closing requirements.
- Scanned and uploaded loan and related documents into system.
- Assembled and compiled documents for loan closings.
Mortgage Banker
Rocket Mortgage
Detroit, Michigan
06.2013 - 10.2014
- Developed and maintained relationships with local real estate agents.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Built positive relationships with realtors to produce client referrals.
- Gathered client debt, credit and income information to determine loan eligibility.
- Verified applicant information by consulting with outside agencies, credit bureaus and businesses.
- Assessed financial means and desires of each client in order to set up appropriate mortgage packages.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Informed customers of loan application requirements and deadlines.
- Educated customers regarding actions and strategies for debt repayment.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Informed customers of application deadlines, approvals and denials.
- Prioritized tasks efficiently to ensure timely completion of loan applications and client requests.
- Evaluated client financial information to determine mortgage eligibility.
- Facilitated loan processing by collecting necessary documentation from clients.
- Guided clients through the mortgage application process and answered inquiries.
- Collaborated with real estate professionals to streamline transaction processes.
- Reviewed and analyzed loan files for compliance with company policies.
- Educated clients on available mortgage products and services offered.
- Maintained accurate records of client interactions and loan progress updates.
- Met with new clients and completed pre-qualification procedures.
- Put together and executed loan documents.
- Brought in significant amounts.
- Analyzed financial information provided by customers to determine appropriate loan products for their needs.
- Conducted credit checks on potential borrowers and reviewed results with management team.
- Negotiated terms of loans with customers based on their financial situation.
- Provided guidance to internal staff members regarding mortgage procedures and policies.
- Managed pipeline of loans from origination through closing process while monitoring progress regularly.
- Assisted customers in understanding complex documentation related to mortgages.
- Reviewed loan files for completeness prior to submission to underwriting department.
- Provided customer service to clients by responding to inquiries, addressing concerns and resolving issues.
- Participated in weekly sales meetings to review performance metrics and discuss strategies for improvement.
- Advised customers on various mortgage products available from the bank.
- Maintained accurate records of mortgage loans in company database system.
- Assisted customers in selecting appropriate loan products based on their individual needs.
- Ensured compliance with federal regulations such as TRID, RESPA, FHA and VA guidelines.
- Assisted in the preparation of loan applications by gathering all required documents and verifying accuracy of data entered.
- Developed relationships with referral sources such as realtors, builders and attorneys.
- Submitted applications to credit analysts.
- Complied applications and paperwork and double-checked for accuracy.
- Coordinated with underwriters for loan approval and final decision-making.
- Guided applicants through the loan process, from application to closing.
- Addressed and resolved applicant and borrower queries throughout the loan cycle.
- Maintained up-to-date knowledge of various loan products and compliance regulations.
- Ensured compliance with federal and state lending regulations.
- Provided personalized loan options to meet clients' financial needs.
- Analyzed market trends to advise clients on optimal timing for loan applications.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Updated client account information and records in company databases.
- Developed loan contracts and explained contract terms to clients.
- Collaborated with company teams to expedite loan approval processes.
- Identified valuable solutions for customers with credit problems.
- Developed and recommended personal or commercial loan packages for clients.
Sales and Service Representative
CINTAS, Professional Uniform and Facility Services
Madison Heights, Michigan
08.2002 - 06.2013
- Resolved customer issues promptly and professionally.
- Responded to customer inquiries, complaints, and requests in a timely manner.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided assistance in resolving escalated customer complaints or disputes.
- Assisted customers with product selections and service inquiries.
- Processed orders and maintained accurate inventory records.
- Managed customer accounts and updated service agreements.
- Collaborated with team members to ensure timely service delivery.
- Responded to customer feedback to improve service quality.
- Performed administrative tasks such as filing paperwork and updating records in databases.
- Identified potential sales opportunities by cross-selling and upselling additional products or services.
- Developed strong relationships with customers through regular follow-up contact.
- Assisted customers with product selection and order placement.
- Processed orders accurately and efficiently by entering data into the computer system.
- Participated in training sessions to stay current with new products, services, technology.
- Attended team meetings to discuss strategies for meeting sales goals and objectives.
- Maintained up-to-date knowledge of company products, services, policies, procedures, and pricing information.
- Monitored stock levels and placed orders when necessary.
- Maintained accurate records of sales transactions and client information.
- Identified potential opportunities for upselling products or services.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Collected deposits or payments and arranged for billing.
- Supported sales team members to drive growth and development.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Took special orders in person and over telephone, generating additional revenue every month.
- Mentored junior team members and managed employee relationships.
Sales and Service Representative
The Plant Station
Birmingham , Michigan
05.1998 - 12.2005
- Assisted customers with product selections and service inquiries.
- Collaborated with team members to ensure timely service delivery.
- Trained new employees on product knowledge and service standards.
- Resolved customer issues promptly and professionally.
- Provided customer service and sales support to customers over the phone.
- Developed strong relationships with customers through regular follow-up contact.
- Assisted customers with product selection and order placement.
- Loaded and unloaded delivery vehicles, and customer vehicles.
- Heavy lifting for customers.
Education
Bachelor of Arts - General Studies Degree
Western Michigan University
Michigan 12-2011
High School Diploma -
Fraser High School
Fraser, MI06-1997
Bachelor of Arts - Criminal Justice
Adrian College
Adrian, MISkills
- Loan processing
- Document review
- Underwriting coordination
- Compliance management
- Financial analysis
- Customer relationship management
- Workflow optimization
- Conflict resolution
- Effective communication
- Attention to detail
- Time management
References
References available upon request.
Timeline
Mortgage Loan Processor
Rocket Mortgage
10.2014 - Current
Mortgage Banker
Rocket Mortgage
06.2013 - 10.2014
Sales and Service Representative
CINTAS, Professional Uniform and Facility Services
08.2002 - 06.2013
Sales and Service Representative
The Plant Station
05.1998 - 12.2005
Bachelor of Arts - General Studies Degree
Western Michigan University
High School Diploma -
Fraser High School
Bachelor of Arts - Criminal Justice
Adrian College