Noelle Eschete
Georgiana,AL
Summary
Adept at enhancing patient experiences and streamlining healthcare processes, I excelled at the University of Washington Medical Center by leveraging my expertise in medical terminology and strong organizational skills. My proactive approach to eligibility verification and client support significantly improved department efficiency, demonstrating my ability to learn new concepts efficiently and maintain consistent reliability.
Overview
13
13
years of professional experience
Work History
Patient Access Representative
University of Washington Medical Center
03.2022 - 11.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
Medical Receptionist and Referral Coordinator
Skagit Regional Health
10.2020 - 01.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
Security Administrative Assistant
Allied Universal Security Services
06.2018 - 10.2020
- Developed strong professional relationships with local law enforcement agencies to maintain situational awareness and enhance overall security posture.
- Provided administrative support to security team members, enabling them to focus on critical tasks and responsibilities.
- Monitored CCTV systems proactively to detect suspicious activity or unauthorized access attempts within the facility premises.
- Facilitated successful evacuations during fire drills, emphasizing importance of preparedness and adherence to safety procedures among employees.
- Maintained up-to-date knowledge on relevant industry trends and best practices, applying new strategies to improve workplace security measures.
- Collaborated with facility management to conduct regular safety inspections, identifying and addressing potential hazards.
- Conducted thorough background checks for new employees, mitigating risks associated with insider threats.
- Organized secure storage solutions for sensitive materials, minimizing risk of unauthorized access or tampering incidents.
- Enhanced office security by implementing updated access control procedures and protocols.
- Assisted in the maintenance of access badge system database to ensure accurate record keeping and efficient issuance process.
Patient Cashier Assistant
Cascade Valley Hospital
01.2018 - 04.2018
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Worked with other associates to support cashiers and management needs.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
Customer Service Sales Representative
Lowe's
11.2015 - 03.2018
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Utilized CRM software for accurate record-keeping and easy access to pertinent client information during calls.
- Participated in regular product training sessions to stay updated on latest features and benefits.
- Developed comprehensive knowledge of products and services to provide accurate information to customers.
- Addressed and resolved billing inquiries, ensuring customer satisfaction with account management.
Assistant Box Office Manager
Skagit Valley Community College
10.2013 - 03.2018
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
- Actively participated in weekly meetings to discuss strategies for improving box office performance and customer experience.
- Collaborated with marketing team to promote upcoming events, resulting in increased ticket sales.
- Communicated with subscribers to exchange, upgrade, renew and purchase tickets.
- Assisted in training new employees, ensuring consistency in box office performance and customer service standards.
- Efficiently resolved customer inquiries regarding event details, policies, seating options, and accessibility accommodations.
- Managed daily cash handling procedures for accuracy and security, reducing discrepancies in financial reporting.
- Trained and motivated 4-person box office staff and volunteers to maximize ticket sales and facilitate distribution of information regarding shows and performances.
- Managed inventory of tickets and promotional materials, ensuring proper distribution of resources according to event needs.
- Arranged delivery of tickets for bulk orders and non-local customers by printing tickets for delivery, shipping via carriers and communicating with buyers to inform of delivery status.
Library Page
Mount Vernon Public City LIbrary
01.2012 - 06.2013
- Maintained an orderly and welcoming environment through regular shelf-reading and straightening of materials.
- Enhanced patron experience by efficiently shelving and organizing materials according to library classification systems.
- Created visually appealing displays that promoted new arrivals or highlighted specific topics within the collection, drawing attention from visitors of all ages.
- Assisted with the preparation and setup of meeting rooms for library-sponsored events, ensuring a smooth experience for all participants.
- Actively participated in staff meetings and training sessions to continually improve knowledge of best practices in library services.
- Interacted professionally with diverse populations while addressing their unique needs in a respectful manner.
- Conducted regular audits of library holdings to identify damaged or outdated materials for removal or replacement.
- Supported library events and programs, contributing to increased community engagement and participation.
- Performed opening and closing procedures as required, safeguarding the security and integrity of the library''s physical space and collections.
- Performed routine clerical tasks including data entry, filing, photocopying, and record keeping, streamlining daily operations.
- Provided exceptional customer service by answering basic reference questions and guiding patrons to appropriate resources.
- Contributed to a positive learning environment by enforcing library policies and addressing any disruptive behavior promptly.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Located library materials, resources and technologies to fulfill patron requests.
- Answered patron questions in-person or by phone regarding library services and resources.
Education
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy
12-2025
Associate of Arts - General Studies
Skagit Valley College
Mount Vernon, WA06-2014
Skills
- Client Support
- Reception Management
- Eligibility Verification
- Oversight of Background Screening Processes
- Proficient in Medical Terminology
- Data Entry Expertise
- Learns New Concepts Efficiently
- Expertise in Microsoft Office Suite
- Strong Organizational Skills
- Consistent Reliability
Certification
- Diversity and Inclusion in the Workplace Certificate – Various Providers.
- Customer Service Certification – Various Providers.
- First Aid Certification
- Microsoft Office Specialist (MOS) Certification
- CPR/AED Certification
- CompTIA Certification
- WA and AL Driver's License
Accomplishments
- Supervised team of 25 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved backlog of 7,000+ referrals which led to a streamlined process of being able to quickly catch up.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Telephone Service - Professionally processed 250+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
One child, one teacher, one book, and one pen can change the world.
Malala Yousafzai
Languages
English
Native or Bilingual
Spanish
Limited Working
ASL
Professional Working
Work Preference
Work Type
Full TimePart TimeWork Location
HybridRemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPaid time offWork from home optionStock Options / Equity / Profit Sharing401k matchPaid sick leaveHealthcare benefits4-day work weekTimeline
Patient Access Representative
University of Washington Medical Center
03.2022 - 11.2024
Medical Receptionist and Referral Coordinator
Skagit Regional Health
10.2020 - 01.2022
Security Administrative Assistant
Allied Universal Security Services
06.2018 - 10.2020
Patient Cashier Assistant
Cascade Valley Hospital
01.2018 - 04.2018
Customer Service Sales Representative
Lowe's
11.2015 - 03.2018
Assistant Box Office Manager
Skagit Valley Community College
10.2013 - 03.2018
Library Page
Mount Vernon Public City LIbrary
01.2012 - 06.2013
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy
Associate of Arts - General Studies
Skagit Valley College
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