Noelle Henderson
Dallas,US
Summary
Logistics Professional with over 15 years of extensive expertise in optimizing supply chain operations and enhancing customer satisfaction. Proficient in implementing innovative inventory management systems and data-driven transportation strategies, significantly reducing costs and improving delivery accuracy. Adept at fostering strong cross-functional team collaboration and driving continuous improvement initiatives for measurable operational success.
Overview
16
16
years of professional experience
Work History
Operations Manager
Dsv Air & Sea
Dallas, TX
01.2022 - Current
- Lead daily operations, enhancing efficiency and customer satisfaction
- Implemented inventory system, cutting costs and boosting accuracy
- Optimized transportation, reducing costs and improving delivery times
- Managed warehouse layout changes, increasing efficiency and reducing labor costs
- Coordinated with customs and carriers, ensuring smooth international shipments
- Spearheaded operational efficiency initiatives, optimizing warehouse layout and process flow, leading to substantial improvements in productivity and cost reduction
- Implemented cutting-edge inventory management system, drastically reducing holding costs and enhancing order fulfillment accuracy for improved customer satisfaction
- Developed and executed data-driven transportation strategies, resulting in significant cost savings and notable improvements in on-time delivery performance
- Led cross-functional teams to streamline operations, fostering a culture of continuous improvement and driving measurable results across multiple departments
- Managed complex logistics operations, overseeing dispatchers, technicians, and drivers while ensuring compliance with DOT regulations and maintaining meticulous records
- Pioneered strategic warehouse layout changes, boosting operational efficiency and minimizing labor costs while enhancing overall productivity
- Coordinated monthly dispatch and routing of more than 2500 containers.
- Coordinated dispatch operations for 20-25 drivers weekly.
Ops Manager
Estes Forwarding Worldwide
Coppell, TX
04.2018 - 01.2022
- Managed warehouse and dispatch operations, ensuring safety and efficiency
- Implemented GPS tracking, improving delivery accuracy and driver accountability
- Maintained accurate inventory records, enhancing stock management and reducing shortages
- Scheduled and dispatched drivers, optimizing routes for timely deliveries
- Built strong customer relationships, addressing concerns and ensuring satisfaction
- Optimized warehouse operations, enhancing efficiency in receiving, storage, and distribution processes while maintaining accurate documentation and inventory control
- Streamlined dispatching processes, implementing GPS tracking for real-time driver monitoring, resulting in improved on-time deliveries and customer satisfaction
- Introduced and executed a comprehensive GPS system for driver tracking, revolutionizing route optimization and enhancing overall operational efficiency
- Fostered strong customer relationships through effective communication, managing both domestic and international shipments across air, sea, and land transportation modes
- Developed and maintained robust inventory management strategies, ensuring optimal stock levels, timely reordering, and accurate reporting to key stakeholders
- Revolutionized warehouse efficiency through GPS implementation, enhancing delivery accuracy and driver accountability while optimizing routes for timely shipments
Operations Supervisor
Challenger Freight Systems
Grapevine, TX
08.2014 - 04.2018
- Managed import documentation, ensuring accurate data entry and timely shipment tracking
- Coordinated with global offices to streamline import processes, improving efficiency
- Advised clients on import regulations, enhancing customer satisfaction and compliance
- Oversaw inventory management, providing detailed reports to optimize stock levels
- Facilitated customs clearance, ensuring smooth release of goods and timely deliveries
- Streamlined import processes, enhancing document accuracy and reducing customs delays
- Implemented data-driven tracking system for efficient shipment monitoring
- Optimized FCL/LCL operations, improving delivery times and customer satisfaction
- Developed innovative solutions for complex logistics challenges
- Fostered strong relationships with global offices, vendors, and clients, ensuring seamless communication and timely document exchange for imports
- Managed comprehensive inventory control, providing accurate reports to key stakeholders
- Implemented precise tracking methods for goods received and shipped
- Pioneered 3PL strategies, enhancing domestic operations efficiency
- Integrated LTL/FTL/OTR solutions, optimizing transportation costs and delivery schedules
- Optimized import documentation processes, reducing customs delays and enhancing shipment tracking accuracy for improved operational efficiency
Dispatch Manager
Lykes Cartage Co
Dallas, TX
07.2010 - 08.2014
- Managed dispatch operations, optimizing routes for timely deliveries and cost efficiency
- Enhanced driver and customer communication, reducing delivery delays significantly
- Led warehouse operations, improving inventory accuracy and distribution speed
- Implemented security protocols, safeguarding assets and reducing theft incidents
- Trained and supervised dispatch team, improving performance and customer satisfaction
- Streamlined dispatching processes, enhanced driver communication systems, and developed strategic fuel efficiency plans, leading to cost reductions and increased profitability
- Fostered strong relationships with drivers and customers, effectively managed last-minute schedule changes, and coordinated seamless communication across assigned territories
- Implemented cutting-edge GPS tracking systems, revolutionized vehicle management strategies, and pioneered new approaches to fleet recruitment and retention
- Oversaw comprehensive dispatching operations, including hiring, training, scheduling, and performance monitoring, while ensuring compliance with vehicle registration and licensing requirements
- Optimized dispatch operations, enhancing route efficiency and reducing delivery delays, leading to improved customer satisfaction and cost savings
- Implemented advanced GPS tracking and vehicle management systems, revolutionizing fleet operations and boosting overall performance
Operations Specialist
Omni Logistics
Coppell, TX
06.2009 - 07.2010
- Obtain shipment documents from supervisors and clients and compare them with imported shipments
- Track and trace shipments according to specified protocols and ensure that any missing shipments are flagged with high alerts
- Prepare and process documentation such as house and master airway bills, commercial documents, and regulatory paperwork
- Perform data entry activities in an accurate and timely manner, to ensure that the import database is kept updated
- Communicate with customers, vendors, and company offices to ensure that all information has flowed in a proper manner
- Review and process import documents and communicate with worldwide offices to ensure that they send appropriate import documents
- Validate information on carrier websites and manage carriers for arrival notices
- Assist in the processing of cargo to ensure timely delivery and ensure that the tracking system is properly updated
- Coordinate the release of goods from customs, carriers, and government agencies by providing them with information that they require to process items
- Provide advice to customers on import restrictions, tariff systems, and insurance requirements
- Streamlined import processes, enhancing document accuracy and reducing processing time
- Implemented robust tracking systems for shipment visibility
- Optimized customs clearance procedures, facilitating faster cargo release
- Improved customer communication, ensuring timely updates on shipment status
- Managed complex documentation for international shipments, ensuring compliance with regulatory requirements and minimizing delays
- Coordinated with global offices to streamline document flow, enhancing operational efficiency
- Liaised with carriers and agencies for smooth cargo processing
- Provided expert guidance on import regulations and tariffs, helping clients navigate complex international trade requirements effectively
Education
Forklift Certification -
08.2024
High school diploma -
Tarrant County College
Hurst, TX01.2011
Skills
- Logistics
- Operations
- Microsoft Office
- Excel
- PowerPoint
- Operations Management
- Customer Service
- Dispatching
- Warehouse Management
- Training
- 3PL
- Microsoft Access
- Forklift
- EDI
- Production Planning
- Analytics
- Management
- DOT
- Hazmat
- Billing
- Supervising
- Office Management
- CRM
- Negotiation
- Budgeting
- Account Management
- Inventory Control
- Order Fulfillment
- Power BI
- Supply Chain
- Windows
- Pricing
- Shipping
- Strategic Planning
- Process Improvement
- Data Analysis
- Performance Metrics
Timeline
Operations Manager
Dsv Air & Sea
01.2022 - Current
Ops Manager
Estes Forwarding Worldwide
04.2018 - 01.2022
Operations Supervisor
Challenger Freight Systems
08.2014 - 04.2018
Dispatch Manager
Lykes Cartage Co
07.2010 - 08.2014
Operations Specialist
Omni Logistics
06.2009 - 07.2010
Forklift Certification -
High school diploma -
Tarrant County College