Summary
Overview
Work History
Education
Skills
Timeline
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Noelle Koite

Summary

Proven team player with a track record of enhancing customer satisfaction at Loblolly Creamery, adept in cash handling and fostering positive customer interactions. Leveraged strong memory retention and adaptability to increase sales through strategic product recommendations. Excellently managed high-pressure situations, contributing significantly to team efficiency and service quality.

Overview

3
3
years of professional experience

Work History

Store Assistant

Loblolly Creamery
08.2023 - 07.2024
  • Greeted customers entering store and offered assistance with requirements.
  • Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
  • Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
  • Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Operated POS system to process payments and provide receipts.

Front of House Host

Rock N Roll Sushi
03.2022 - 12.2023
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.

Front of House Host

Luigi's
09.2022 - 02.2023
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Front of House Server

IHOP
08.2021 - 05.2022
  • Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
  • Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
  • Supported overall restaurant operations by assisting with opening or closing duties as needed.
  • Assisted in training new Front of House Servers, fostering teamwork and improving overall service quality.
  • Promoted daily specials and upsold menu items, increasing revenue through strategic recommendations.

Education

Associate of Arts -

Pulaski Technical College
North Little Rock, AR
05.2025

High School Diploma -

Benton High School
Benton, AR
05.2023

Skills

  • Order Taking
  • Food presentation
  • Memory retention
  • Multitasking
  • Punctuality
  • Adaptable and Flexible
  • Reliable and Responsible
  • Team Player
  • Cash Handling
  • Order Accuracy
  • Customer Service
  • Sales Strategies

Timeline

Store Assistant

Loblolly Creamery
08.2023 - 07.2024

Front of House Host

Luigi's
09.2022 - 02.2023

Front of House Host

Rock N Roll Sushi
03.2022 - 12.2023

Front of House Server

IHOP
08.2021 - 05.2022

Associate of Arts -

Pulaski Technical College

High School Diploma -

Benton High School

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Noelle Koite