Noelle Livengood
Auburn,IN
Summary
I am a dedicated, hardworking individual that thrives in a positive, growth-focused environment. I have a passion for creativity and depth, with a great thirst for knowledge, learning opportunities, and ways in which to expand my horizons. With an open mind and a rational outlook, I find my skills are often celebrated in forms of writing and working with a team and consumer in unison.
Overview
8
8
years of professional experience
Work History
Communications Coordinator
Joppa Cosmetics & Medical Spa
Angola, Indiana
01.2024 - Current
- Generated ideas for creative campaigns that drive brand awareness and engagement.
- Assisted in the development of promotional materials such as brochures, newsletters, flyers.
- Created content for multiple social media channels.
- Edited and proofread written material to ensure accuracy and clarity in message delivery.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Guided employees in handling difficult or complex problems.
- Resolved customer complaints or answered customers' questions.
- Reviewed invoices from suppliers prior to payment processing ensuring accuracy of billing information provided by vendors.
- Managed wholesale merchant accounts and inquiries by assessing inventory levels, generating billing invoices, and packaging wholesale orders
- Managed online inventory and oversaw end-to-end shipping operations including packaging, processing, and dispatching.
General Manager
Joppa Cosmetics
Angola, Indiana
11.2020 - 01.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Formed and sustained strategic relationships with clients.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Sales Associate/Assistant Store Manager
Joppa Cosmetics
Angola, Indiana
04.2016 - 11.2020
- Processed credit card transactions quickly and securely.
- Organized stockroom shelves according to size, color or style.
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Conducted inventories on a regular basis to track stock levels.
- Upsold additional items based on customer interests and needs.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed transactions using a point-of-sale system.
- Maintained cleanliness of store environment including floors, windows, displays.
- Assisted customers with product selection, sizing and styling.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Answered incoming telephone calls to provide store, products and services information.
- Adhered to company initiatives and achieved established goals.
Education
Bachelor of Science - Communications
Indiana Wesleyan University
Marion, IN11-2020
Associate of Science - General Studies
Indiana Wesleyan University
Marion, IN11-2018
Skills
- Internal Communications
- Messaging and speechwriting
- Public Relations Strategies
- Brand Promotion
- Proofreading
- Crisis Management
- Customer service representation
- Team Building and Leadership
- Incorporating a positive work environment
- Eagerness to learn and facilitate growth
References
- Available upon request.
Timeline
Communications Coordinator
Joppa Cosmetics & Medical Spa
01.2024 - Current
General Manager
Joppa Cosmetics
11.2020 - 01.2024
Sales Associate/Assistant Store Manager
Joppa Cosmetics
04.2016 - 11.2020
Bachelor of Science - Communications
Indiana Wesleyan University
Associate of Science - General Studies
Indiana Wesleyan University
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