Noelle L. Sotomayor
Port Saint Lucie,FL
Summary
Detail-oriented and ethically driven administrative and financial professional with 14+ years of progressive experience spanning higher education administration, banking operations, and regulatory compliance. Proven success in managing high-volume documentation, coordinating student admissions and scheduling, supporting procurement and reporting processes, and safeguarding sensitive information. Recognized for precision, discretion, and strong organizational leadership in fast-paced, service-focused environments. Committed to improving workflows, ensuring procedural integrity, and fostering efficient, respectful workplaces.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Administrative Assistant II
Indian River State College
02.2026 - Current
- Manage multi-line phone system, route calls, assist visitors, and coordinate communications.
- Review applications and process acceptance of students into Bachelor’s degree programs in accordance with institutional requirements.
- Support selective program admissions, verifying documentation and facilitating acceptance decisions.
- Register accepted students for classes, ensuring accuracy of enrollment records and compliance with program guidelines.
- Maintain filing systems and enter data to ensure accurate and accessible records.
- Process HR and administrative documentation including forms, reports, and logs.
- Coordinate procurement activities, ordering supplies and supporting purchasing processes while tracking inventory levels.
- Assist with presentation preparation, transcription, and administrative reporting.
- Improve operational workflows for communications, recordkeeping, and office efficiency.
- Serve as course scheduler, coordinating class schedules, assisting with course setup, and supporting accurate term scheduling in college systems.
- Assist with payroll processing and related documentation.
Fire Rescue Clerk
Indian River State College
07.2025 - 02.2026
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of student onboarding.
- Answered and managed incoming and outgoing calls.
- Purchased and maintained office supplies.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Monitored and tracked budgets and expenses.
- Coordinated and scheduled meetings and appointments.
- Edited and proofread documents for accuracy and completeness.
- Assisted with onboarding of new students.
Private Client Banker / Manager on Duty / Small Business Specialist
JP Morgan Chase Bank
03.2019 - 05.2025
- Delivered customized financial solutions to high-net-worth clients and small businesses.
- Served as branch Manager on Duty, resolving escalations and leading daily operations.
- Provided tailored advice as Small Business Specialist to support client financial goals.
- Built long-term client relationships and met sales and service targets.
Relationship Banker / Manager on Duty / Small Business Specialist / Security Coordinator
JP Morgan Chase Bank
08.2017 - 03.2019
- Assisted personal and small business clients with a full range of banking needs.
- Acted as Manager on Duty, handling escalations and supervising branch functions.
- Maintained branch security protocols and trained team on compliance standards.
- Assisted in client onboarding and financial education.
Personal Banker / Manager on Duty
JP Morgan Chase Bank
03.2016 - 08.2017
- Helped customers meet financial goals through customized product solutions.
- Managed branch priorities during Manager on Duty assignments.
Lead Teller Operations Specialist / Security Coordinator
JP Morgan Chase Bank
01.2014 - 03.2016
- Supervised teller operations and ensured daily compliance and accuracy.
- Handled audits and managed vault, ATM, and cashbox balancing.
- Led branch security operations and supported onboarding and coaching.
Teller
JP Morgan Chase Bank
10.2010 - 01.2014
- Handled transactions with speed and accuracy while promoting products.
- Provided excellent customer service and maintained audit readiness.
Education
Business -
Indian River Community College
Ft. Pierce, FL08-2003
Regents Diploma -
Highland High School
Highland, NY06-2003
Skills
Detail-Oriented
Strong Organizational Skills
Ethical Decision-Making
Knowledge of BSA/AML/KYC Regulatory Requirements
Compliance with Bank Policies
Procedures & Regulatory Standards
Accurate Data Entry
Filing
Documentation Management
Branch Operations
Cashbox Auditing
Vault Auditing
ATM Auditing
Support for Risk
Security
Internal Controls
Certification
NMLS ID # 1479682 | Finra Series 6 License | Florida Insurance License 214 (Life & Variable Annuity) | State of Florida Notary Public |
Timeline
Administrative Assistant II
Indian River State College
02.2026 - Current
Fire Rescue Clerk
Indian River State College
07.2025 - 02.2026
Private Client Banker / Manager on Duty / Small Business Specialist
JP Morgan Chase Bank
03.2019 - 05.2025
Relationship Banker / Manager on Duty / Small Business Specialist / Security Coordinator
JP Morgan Chase Bank
08.2017 - 03.2019
Personal Banker / Manager on Duty
JP Morgan Chase Bank
03.2016 - 08.2017
Lead Teller Operations Specialist / Security Coordinator
JP Morgan Chase Bank
01.2014 - 03.2016
Teller
JP Morgan Chase Bank
10.2010 - 01.2014
Business -
Indian River Community College
Regents Diploma -
Highland High School