Noelle Mendes
Pawtucket
Summary
A seasoned hospitality management professional, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, reservation systems, and conflict resolution. Excel at communication, problem-solving, and adaptability, ensuring positive guest experiences and smooth operations in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
La Quinta Inns & Suites
Warwick
02.2021 - Current
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients' complaints in a timely and professional manner
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Rhode Island- Guest Advocate
Target
Lincoln
08.2019 - 01.2020
- Problem-solving and decision-making to impact the guest experience and resolve guest concerns positively
- Ability to adapt to different guest interactions and situations
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Johnson and Wales University
Providence, RI04.2025
Skills
- Microsoft Office Suite
- Customer service and support
- Time management
- Problem-solving
- Effective communication
- Front desk operations
Timeline
Front Desk Agent
La Quinta Inns & Suites
02.2021 - Current
Rhode Island- Guest Advocate
Target
08.2019 - 01.2020
Johnson and Wales University
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