Open To Work
Jaede Thiede
Scottsdale,AZ
Summary
Experienced Front Desk Receptionist with over 5 years of expertise in managing office operations, customer service, and clerical duties. Skilled at multitasking, staying organized, and providing excellent service in fast-paced environments. Proficient in scheduling, data entry, and office management. Eager to apply my skills and experience in a new role where I can support team success and further my career.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
McCormick Resort by Millennium
03.2025 - 01.2026
- Greeted and assisted up to 65+ guests and visitors daily upon arrival, efficiently processed check-ins, addressed inquiries, and provided support as needed.
- Collected and processed all guest deposits, fees, and payments, ensuring accuracy and compliance with hotel policies.
- Addressed guest inquiries and resolved issues quickly, ensuring a positive experience and strong rapport.
- Corresponded with all departments to promptly address guest needs and maintain seamless operations.
- Maintained a detailed daily shift log between all front desk agents, documenting all guest concerns and key information.
- Provided guests with information on local attractions, events, and dining options.
- Consistently maintained a clean and organized front desk workspace.
- Managed guest reservations via phone, in person, and online, providing timely confirmations and ensuring accuracy of guest and reservation details.
- Effectively managed room inventory to ensure guests were assigned the correct rooms as booked, while maintaining high occupancy rates.
- Provided mentorship to new hires on front desk best practices, ensuring they were thoroughly trained and well prepared.
Clerical Assistant
The Balance Sheet
11.2021 - 03.2025
- Greeted incoming clients and provided friendly, knowledgeable assistance.
- Assisted with data entry and maintained accurate records using spreadsheets and internal databases.
- Maintained confidentiality of company and client information while handling sensitive documents and communications.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Cashier
The Home Depot Inc
12.2018 - 11.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained an accurate cash drawer and balanced registers daily.
- Performed cash, card, and check transactions to complete customer purchases.
- Assisted customers with returns, refunds and resolving transaction issues.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Skills
- Customer Service
- Multi-line Phone Systems
- Data Entry and Management
- Microsoft Office Suite
- Scheduling and Appointment Coordination
- Office Organization and Filing Systems
- Communication and Interpersonal Skills
- Document Preparation and Editing
- Attention to Detail
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeGig WorkLocation Preference
On-SiteHybridRemoteSalary Range
$21/hr - $1000/hrTimeline
Front Desk Agent
McCormick Resort by Millennium
03.2025 - 01.2026
Clerical Assistant
The Balance Sheet
11.2021 - 03.2025
Cashier
The Home Depot Inc
12.2018 - 11.2021