Noelle Nagy

• Configured and tested ticketing portals, scanners, wristband stations, and access control systems for operational readiness.
• Monitored and troubleshot ticketing equipment during events, resolving technical issues promptly.
• Enforced event policies at entry points by validating tickets, and checking wristbands for security compliance.
• Delivered exceptional service in high-pressure environments to ensure smooth attendee experiences.

Noteable Events - EDC 2024/25, FairWell Fest 2024/25, Hard Summer 2024/25, When We Were Young 2024, Bonnaroo 2025, Austin City Limits 2025

• Enforced access control protocols at festival entry points, verifying credentials for over 125,000 attendees daily.
• Operated RFID scanners and mobile devices to validate tickets and credentials accurately.
• Collaborated with security, law enforcement, and production teams to manage crowd flow and secure VIP zones.
• Resolved access-related issues swiftly, escalating security concerns as necessary.
• Contributed to maintaining safety and enhancing guest experience in high-volume live event settings.

Noteable Events - Coachella 2024/25 and Stagecoach 2024/25.

• Oversaw entry and exit gate operations for large-scale Formula 1 event, ensuring smooth guest flow for over 50,000 daily attendees.
• Utilized handheld scanners and ticketing systems to verify credentials and promptly resolve access issues.
• Collaborated with security and event staff to maintain crowd control and uphold safety protocols.
• Provided high-level customer service in fast-paced, high-pressure environment.
• Assisted with setup and teardown of gate infrastructure, signage, and queue systems.
• Adapted to dynamic changes in event flow and access protocols during live operations.

• Oversaw activities of 15 sales staff, achieving targets through enhanced productivity.
• Provided guidance on sales techniques, product knowledge, and customer service.
• Led merchandising initiatives to strategically place products for maximum visibility.
• Monitored team performance and offered feedback to optimize productivity.
• Collaborated with merchandising team to design attractive displays based on trends.
• Assisted in inventory management tasks, including stock counting and order placement.
• Worked closely with inventory team to minimize discrepancies and optimize stock flow.

Notable Events - Austin City Limits 2021-24, Lollapalooza 2022/23, and SXSW 2022-24

• Configured operating systems and installed cables for employee equipment setup.
• Troubleshot complex mechanical issues in access control and point-of-sale systems.
• Identified and applied solutions to ensure uninterrupted operational flow.

Gained invaluable life experience while overcoming challenges in Qatar for Lusail Winter Wonderland 2022.

• Accurately received and counted inventory to ensure precise device allocation.
• Installed, tested, and operationalized point-of-sale systems integrated with wireless tablets.
• Enhanced user experience through seamless integration of internet-connected devices.

Notable events - Blue Ridge Music Festival 2021, Summercamp 2021, and Carolina Country Music Festival 2021/22.

• Led launch team for Treasure Truck, enhancing interactive deal experiences across Austin and nationwide.
• Created and implemented operating systems to streamline daily operations efficiently.
• Managed inventory end-to-end, coordinating receipt into warehouse and daily offers.
• Oversaw post-offer processes, including returns, donations, and destruction.