Noelle Waddell
Compassus Hospice
Chesnee,SC
14
years of professional experience
Dynamic Hospice Care Consultant at Compassus Hospice with a proven track record in developing individualized care plans and enhancing patient satisfaction. Leveraging clinical judgment and compassionate care, I streamlined admission processes, reducing wait times and improving access to services, while fostering interdisciplinary collaboration to ensure optimal patient outcomes.
Work History
Hospice Care Consultant
1 Year 10 Months- Evaluated hospice referrals and coordinated eligibility review with clinical teams.
- Educated patients and families on hospice services, benefits, and care options.
- Built referral source relationships through consistent follow-up and responsive communication.
- Presented care plans to physicians, hospitals, and facility partners for timely admissions.
- Reviewed clinical documentation for accuracy, compliance, and admission readiness.
- Collaborated with interdisciplinary staff to align patient needs with appropriate level of care.
- Tracked referral activity and maintained organized records for pipeline management.
- Supported smooth transitions by guiding families through intake, consent, and next-step coordination.
- Evaluated patient eligibility for hospice services using established criteria, ensuring timely access to needed resources.
- Participated in ongoing professional development opportunities to stay current with trends and advancements in the hospice care industry.
- Educated families on hospice services and provided emotional support throughout the entire process.
- Advised families on available financial assistance options, reducing the burden of healthcare costs during difficult times.
- Facilitated smooth transitions from hospital to hospice care for patients, minimizing stress on families.
- Assisted patients in achieving their end-of-life goals through personalized interventions and compassionate communication techniques.
- Managed caseloads effectively while maintaining high levels of responsiveness to both patients'' and families'' needs.
- Provided ongoing education to clinical staff, improving overall knowledge of best practices in hospice care.
- Coordinated interdisciplinary team meetings to review patient progress and adjust care plans accordingly.
- Maintained compliance with all regulatory guidelines through meticulous documentation practices.
- Implemented continuous quality improvement initiatives aimed at enhancing overall service delivery within the organization.
- Served as a liaison between patients, families, physicians, and other healthcare professionals involved in the provision of hospice services.
- Improved patient satisfaction by developing individualized care plans tailored to their unique needs.
- Developed strong relationships with healthcare providers, increasing referral rates for hospice services.
- Streamlined hospice admission processes, reducing wait times and increasing patient comfort during transitions.
- Collaborated with community organizations to promote awareness of hospice benefits and services offered.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
HIV Medical Case Manager
11 Years 9 Months- Coordinated HIV medical case plans, aligning care goals with treatment adherence, referrals, and follow-up services.
- Assessed client needs, barriers, and eligibility to prioritize appropriate medical and support resources.
- Monitored service plans and updated documentation to ensure accurate, timely case records.
- Connected clients to Ryan White, transportation, housing, and medication assistance programs.
- Collaborated with healthcare providers to support continuity of care and resolve gaps in treatment.
- Educated clients on appointment adherence, ART compliance, and self-management strategies.
- Supervised case management workflows, reinforcing consistent service delivery and documentation standards.
- Streamlined referral coordination across multidisciplinary partners to improve access to HIV care services.
- Reduced hospital readmissions by closely monitoring patients'' progress and adjusting care plans as needed.
- Streamlined the referral process for patients, ensuring timely access to essential medical services and resources.
- Supported patients throughout all stages of the medical treatment process, from initial diagnosis to long-term maintenance therapy, contributing to improved quality of life outcomes.
- Participated in community outreach initiatives aimed at increasing awareness about HIV prevention strategies, helping to reduce transmission rates across the population.
- Maintained accurate and up-to-date case records, ensuring efficient information sharing among healthcare providers involved in the care of each patient.
- Evaluated the effectiveness of existing care plans on an ongoing basis, making necessary adjustments to optimize patient outcomes and satisfaction.
- Provided emotional support and practical guidance for family members impacted by an HIV diagnosis, fostering a greater understanding of the disease and its management options.
- Coordinated with pharmacies to ensure timely medication access for clients experiencing financial or logistical barriers, preventing treatment interruptions.
- Served as a trusted resource for colleagues seeking advice on complex cases or challenging situations involving HIV-positive clients.
- Advocated for patients'' rights within the healthcare system, ensuring equitable access to services and promoting a culture of dignity and respect.
- Conducted thorough assessments of each patient''s needs, leading to personalized care plans that addressed all relevant aspects of their wellbeing.
- Empowered patients to take charge of their health by providing education on HIV prevention, transmission, and self-care strategies.
- Collaborated with multidisciplinary healthcare teams to provide comprehensive care for HIV-positive patients, resulting in better health outcomes.
- Worked closely with clients experiencing substance abuse issues, connecting them with appropriate resources for recovery and facilitating their engagement in medical care.
- Facilitated patient enrollment in essential support programs, such as housing assistance and mental health services, improving overall wellbeing.
- Developed strong relationships with local community organizations, expanding available resources for patients in need of additional support services.
- Enhanced patient adherence to treatment protocols through regular follow-up appointments and supportive counseling sessions.
- Contributed to ongoing professional development within the organization by participating in training sessions focused on advancements in HIV-related research or practice trends.
- Increased patient satisfaction by addressing individual concerns promptly and effectively resolving issues related to care coordination or service delivery.
- Improved patient outcomes by developing and implementing customized care plans for HIV-positive individuals.
- Performed HIV tests and interpreted test results, recording and maintaining test results in Software and Software.
- Coordinated and organized individual and group skill building opportunities to foster adherence to medications and identify strategies to improve adherence to health routines.
- Educated clients about living with HIV, preventing further transmission, benefits, and challenges of HIV care and treatment and access to resources.
- Assisted clients in enrolling and re-engaging in appropriate medical care.
- Traveled to street venues to conduct various types of HIV tests.
- Collaborated with case managers to assist clients in identifying resources for mental health treatment, substance abuse programs, domestic violence services and housing assistance.
- Distributed condoms to promote use for HIV-infected persons and persons at highest risk of acquiring HIV.
- Enhanced engagement in care by assembling appointment charts and completing patient reminder calls.
Education
Bachelor of Arts - Social Work
Skills
Clinical judgment
Compassionate care
Symptom control
Family support
Care plan development
Multicultural competence
Educational presentations
Ethical considerations
Interdisciplinary collaboration
Documentation proficiency
Fundraising strategies
Marketing and promotion
Timeline
Hospice Care Consultant
Compassus Hospice
12.2024 - CurrentRead More
HIV Medical Case Manager
Piedmont Care
02.2013 - 11.2024Read More
Columbia College
Bachelor of Arts from Social Work
Read More