Noely Fernandez
Anaheim,CA
Summary
Personable Receptionist experienced in delivering exceptional customer service and providing administrative support. Enhanced operational efficiency through strong data-entry, database management, and scheduling skills. Committed to continuous learning and adaptable in managing daily challenges while ensuring a positive experience for every customer.
Overview
3
3
years of professional experience
Work History
Admitting worker
UCI Medical Center
Irvine, CA
09.2025 - Current
- Provided customer service by addressing inquiries, resolving complaints, and ensuring timely issue resolution.
- Addressed high-stress situations with upset patients to ensure their needs were met.
- Contacted insurance providers and patients to secure essential insurance details for upcoming appointments.
- Monitored inventory supplies and communicated shortages to management to ensure timely replenishment.
- Collaborated with team members to ensure smooth operational workflows.
- Established professional working relationships with staff from various levels.
- Trained staff members to perform work activities and use computer applications.
- Trained new employees on safe operating procedures, enhancing safety awareness for all machine operations.
- Performed regular maintenance tasks such as cleaning equipment, checking supplies, and ensuring proper operation of machinery.
- Requested price quotes for self-pay patients to assist them in understanding their financial responsibilities.
RECEPTIONIST ASSISTANT
Marina Dental Care
Fountain Valley
09.2023 - 08.2025
- Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
- Streamlined office operations by organizing files, maintaining databases, and ordering supplies for the reception area.
- Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
- Improved communication within the company by promptly distributing incoming mail and messages to appropriate personnel.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
Baker
Crumbles Cookies
Garden Grove, California
07.2024 - 08.2025
- Operated mixers and ovens to ensure consistent baking quality.
- Prepared a variety of cookie doughs following standardized recipes.
- Decorated cookies using icing and toppings to enhance visual appeal.
- Managed inventory of baking supplies and ingredients for daily production.
- Maintained cleanliness and organization of the baking area throughout shifts.
- Provided customer service by answering questions about menu items or taking orders from customers.
Education
Highschool Diploma -
Garden Grove, CASkills
- Patient intake procedures
- Patient communication
- Electronic health records
- Record management
- Front desk management
- Reception maintenance
- Office organization
- Administrative assistance
- Business writing
- Detail orientation
- Communication skills
- Detail orientation
Languages
- Spanish, Native or Bilingual
- English, Professional Working
Timeline
Admitting worker
UCI Medical Center
09.2025 - Current
Baker
Crumbles Cookies
07.2024 - 08.2025
RECEPTIONIST ASSISTANT
Marina Dental Care
09.2023 - 08.2025