Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Noelyn Joy Poblacion

Jacksonville,FL

Summary

Trusted and dedicated office manager with over 10 years of medical office experience. Responsible for daily operations of office environment to deliver quality services effectively to achieve departmental and organizational goals. Proven ability to be attentive to detail with strong organizational skills and management of multiple tasks. Self motivated, eager to learn, takes initiatives, follows through on commitments and collaborates effectively with patients, providers, insurance companies and other healthcare organizations. Highly motivated to utilize my medical and customer service background in a company that offers developmental and advancement opportunities.

Overview

10
10
years of professional experience
1997
1997
years of post-secondary education

Work History

Office Manager

Coastal Health
Jacksonville, FL
11.2018 - Current
  • Manage the day-to-day operations, provide clinical support, oversee administrative work flows, assist with patient flow, assure regulatory compliance, ensure efficient and high-quality delivery of primary care services.
  • Address employee concerns, resolve conflicts, foster a positive work environment
  • Support recruitment and onboarding of new clinical or administrative staff and provide refresher training for existing staff
  • Monitor and approve employee time cards, PTO and schedules
  • Regular meetings with providers and staff to discuss performance meter
  • Manage office budgets, track expenses and identify cost savings opportunities
  • Oversee maintenance and repairs to ensure a safe and pleasant work environment
  • Monitor progress and work with Quality team to submit data for quality programs
  • Review inventory levels for medical and office supplies, place orders as needed
  • Assist with obtaining authorizations of referrals to specialists and imaging services
  • Request prior authorizations for prescriptions and DME, assist patients in completing FMLA and Disability forms and process patient assistance program applications
  • Validate charge entry and encounters are completed for each visit and coordinate resolution of claim rejections and coding with Billing Department

Medical Assistant

Coastal Health
Jacksonville, FL
06.2015 - 11.2018
  • Played a vital role in primary care office by providing both clinical and administrative support
  • Answered phones and scheduled appointments
  • Performed vital signs, prepared patients for exams, assisted during minor procedures, administered medications (under the physician’s direction), collected specimens, drew labs, performed EKG, nebulizer treatments and processed in-house diagnostic tests
  • Places devices on patients such as a holter monitor to track heart activity, and CGM’s to check blood sugar levels
  • Sterilized equipment for minor surgeries/ procedures
  • Reviewed task ques, clinical-in-boxes and ensured timely processing of prescription refill requests, test results, communications, addressed patient messages and questions
  • Assisted referral coordinator to process referrals
  • Completed prior authorizations for prescriptions and DME, assisted patients in completing FMLA and Disability forms and finalized patient assistance program applications.

Education

Bachelor of Science - Community Health

University of North Florida
Jacksonville, FL
12.1993 - 12.1997

Edward H. White High School
Jacksonville, FL

Skills

  • Office administration
  • Clinical administration
  • Regulatory compliance
  • Budget management
  • Problem solving abilities
  • Clinical support
  • Appointment scheduling
  • Vital signs management
  • Phlebotomy
  • Medical terminology

Affiliations

  • Enjoy spending time with family, friends and the grand-doggies
  • Volunteer with church and local community

Timeline

Office Manager

Coastal Health
11.2018 - Current

Medical Assistant

Coastal Health
06.2015 - 11.2018

Bachelor of Science - Community Health

University of North Florida
12.1993 - 12.1997

Edward H. White High School

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