Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Noemi Alfaro

Fresno,California

Summary

A dynamic customer service specialist with over 2 years of proven track record delivering sophisticated customer service that drives sales and fosters customer loyalty. Improved team performance by streamlining operations in the customer service department and providing his one-on-one training to develop strengths. Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals. Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Crew Member

Butterfish
08.2023 - 01.2024
  • Enhanced team productivity by maintaining a clean and organized work environment.
  • Prepared high-quality food items following established recipes and safety guidelines for consistent results.
  • Contributed to sales growth by upselling menu items and promoting limited-time offerings.
  • Maintained restaurant cleanliness through regular cleaning duties such as sweeping, mopping, and wiping down surfaces.

TELEMARKETING REPRESENTATIVE

Northwest Exteriors
06.2023 - 08.2023
  • Increased customer satisfaction by providing exceptional service and addressing inquiries with accuracy and professionalism.
  • Boosted sales through effective utilization of persuasive communication skills during calls.
  • Generated leads by conducting thorough research on potential clients and their needs.
  • Maintained high call volume by managing time efficiently and adhering to daily targets.

SERVER/HOSTESS

Colorado Grill
12.2022 - 06.2023
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
  • Assisting guests with making menu choices in an informative and helpful fashion
  • Retrieved order from kitchen, confirms its accuracy and delivers it to guests.

CUSTOMER SERVICE CASHIER

G's Creamery
05.2022 - 02.2023
  • Recommended, selected, and helped locate merchandise based on customer needs and desires
  • Handle all register operations, do daily inventory, stock shelves, dust and clean, and provide the best customer service possible
  • Opened and closed the store, including counting cash, opening and closing cash registers.

SERVER ASSISTANT

Red Lobster
10.2021 - 04.2022
  • Checked with customers to ensure that they are enjoying their meals and take action to correct any problems
  • Observed tables and take note of dirty, clean, and occupied tables
  • Served and replenished beverages and other accessories throughout the meal Schedule qualified appointments with prospective clients
  • Answer telephone calls from potential customers who have been solicited through advertisements
  • Maintain record of client contact information, and resolves client inquiries and complaints.

Education

HIGH SCHOOL DIPLOMA -

Madera South High School
05.2021

Skills

  • Customer Service-Oriented
  • Multitasking & Prioritizing
  • Computer & Microsoft Proficient
  • Verbal & Written Communication
  • Efficient & Detail-Oriented
  • Adaptability & Flexibility
  • Sales Techniques
  • Guest Relations Management
  • Transactions & Cash Handling
  • Menu Memorization
  • Natural Leadership
  • HIPAA Compliance
  • Cleaning and Sanitation
  • High-Volume Setting
  • Calendar & Scheduling Software
  • Escalation Problem-Solving
  • Inbound & Outbound Calling
  • Cash Register Operations
  • Product & Service Knowledge
  • Call Center Operations
  • Critical & Analytical Thinking

Certification

CPR certificed

Timeline

Crew Member

Butterfish
08.2023 - 01.2024

TELEMARKETING REPRESENTATIVE

Northwest Exteriors
06.2023 - 08.2023

SERVER/HOSTESS

Colorado Grill
12.2022 - 06.2023

CUSTOMER SERVICE CASHIER

G's Creamery
05.2022 - 02.2023

SERVER ASSISTANT

Red Lobster
10.2021 - 04.2022

HIGH SCHOOL DIPLOMA -

Madera South High School

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Noemi Alfaro