Noemi De La ROsa
Long Beach,CA
Summary
Demonstrated leadership in project management and customer service, ensuring project success and client satisfaction. Skilled in data management and team collaboration, consistently exceeding performance metrics. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Accounting Specialist
Advent Resources
San Pedro, CA
10.2021 - Current
- Transferred data and documents to facilitate system migration and software updates.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Supported month-end closing process by preparing journal entries, account reconciliations, and variance analysis reports.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Tracked customer service cases and updated service software with customer information.
Project Manager
AutoAlert
Irvine, CA
08.2017 - 11.2019
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.
- Enabled accurate project tracking by maintaining up-to-date schedules, status reports, and budgets in project management software.
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Established clear performance metrics and tracking systems to assess the impact of ongoing training efforts consistently.
Business Development Manager
Premier Chevrolet Of Buena Park
Buena Park, CA
07.2015 - 06.2017
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Evaluated and monitored BDC performance regularly against established benchmarks, implementing corrective actions when necessary to ensure goal attainment.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
Education
Bachelor of Arts - Social And Behavioral Science
California State University - Long Beach
Long Beach, CAHigh School Diploma -
Lakewood High School
Lakewood, CASkills
- Financial Statements
- Bank Reconciliation
- JIRA
- CRM software proficiency
- Data Management
- Salesforce
Timeline
Accounting Specialist
Advent Resources
10.2021 - Current
Project Manager
AutoAlert
08.2017 - 11.2019
Business Development Manager
Premier Chevrolet Of Buena Park
07.2015 - 06.2017
Bachelor of Arts - Social And Behavioral Science
California State University - Long Beach
High School Diploma -
Lakewood High School