Noemi Gonzalez

• Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
• Interacted physically and verbally with students throughout each day.
• Offered student support through special accommodations, extra assistance, and assessments.
• Maintained positive attitude and affirmatively communicated with each student.
• Supported teacher in development of individual learning strategies.

• Provides support to the teacher to ensure a safe and stimulating educational environment.
• Assists the teacher in planning and preparation for daily activities; aids instructional efforts of the teacher.
• Assists the teacher in preparing lesson outlines, plans, and curricula in assigned areas

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• Answered incoming calls, scheduled appointments for Dental, Pediatrics, Internal Medicine, Family Medicine, OB/GYN and Specialty).
• Provided excellent customer service to patients
• Followed document protocols to safeguard confidentiality of patient records.
• Facilitated communication between patients and various departments and staff.
• Quality checks and audits to ensure quality customer service
  Monitor calls to ensure guidelines were been follow. Begin with the evaluation of how the call began, observe representative's problem-solving methods, call etiquette, and script compliance.
• Provided reports to supervisors and maintain monthly performance logs