Noemi Mendez
Waxahachie,TX
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of post-secondary education
12
12
years of professional experience
Work History
IT Customer Engineer II
NCR
09.2016 - Current
- On a daily basis I troubleshoot and repair any hardware issues like network equipment, printers, and NCR equipment. I collaborate with cross-functional teams to identify and implement innovative solutions for networking issues, enhancing overall system performance and customer satisfaction. I develop and maintain positive relationships with clients to ensure high-level customer service satisfaction and retention, contributing to the company's reputation and continued success in the IT market. Also, I stay informed about emerging technologies and industry trends and apply this knowledge to recommend and implement cutting edge solutions that improve customer satisfaction and drive business growth for NCR.
- Installed and configured technology solutions for customer-facing applications, enhancing user experience across multiple industries.
- Provided technical support to clients via phone, email, and on-site visits, ensuring timely resolution of issues and maintaining high satisfaction levels.
- Collaborated with teams to troubleshoot hardware and software issues efficiently.
- Troubleshot database issues and provided timely resolutions to users.
- Supported database installations and configurations in line with company standards.
- Documented database procedures and best practices for team reference.
- Conducted training sessions for non-technical users, empowering them to resolve technical inquiries independently.
Computer Technician
Technology Team
05.2016 - 09.2026
- Gained practical experience in working with computer systems., familiarizing myself with the computer components. My computer skills increased with troubleshooting experience.
- Installed and configured operating systems and application software.
- Delivered technical support via phone, email, and in-person, resolving user issues efficiently.
- Familiarized with computer components through hands-on experience, enhancing troubleshooting skills.
Customer Service
BEST BUY
09.2014 - 05.2016
- Provided excellent customer service to guests attending events.
- Handled customer inquiries via social media platforms, ensuring timely responses.
- Fielded customer service requests to aid problem resolution.
- Received and processed customer service requests to facilitate issue resolution.
Education
BBA - Cybersecurity
Southern New Hampshire University
Hooksett, NH 09.2018 - 01.2020
Skills
- Microsoft Exchange, Oracle, and SQL database
- Database administration
- Network Infrastructure Design
- Network troubleshooting
- Technical troubleshooting
- Helpdesk support
- System installation
- Technology deployment
- Optimized Troubleshooting
- System Performance Enhancement
- Cisco hardware expertise
- Hardware repair
- Component Diagnostics
- Equipment servicing
- Network configuration
- Microsoft Office proficiency
- Problem analysis
- Problem resolution
- User training
- Attention to detail
- Team collaboration
- Relationship building
- Customer management
- Bilingual
- Collaborative Problem Solving
- Cybersecurity Practices
- Hardware setup
- Collaborative Problem Solving
- Cybersecurity Practices
Personal Information
Title: IT Technical Support
Timeline
BBA - Cybersecurity
Southern New Hampshire University
09.2018 - 01.2020
IT Customer Engineer II
NCR
09.2016 - Current
Computer Technician
Technology Team
05.2016 - 09.2026
Customer Service
BEST BUY
09.2014 - 05.2016