Noemi Oliver
Roseville,CA
Summary
Strategic-minded and professional in the commercial insurance space. Promoting expertise in marketing paired with more than 10 years of field experience. Excel in streamlining processes to improve overall focus and efficiency. Diverse well-rounded experience maintained via professional organizations and educational conferences.
Overview
10
10
years of professional experience
Work History
Senior Area Sales Manager
Genex
10.2022 - Current
- Responsible for new account development and maintaining relationships with current clients
- Advising adjusters/managers on best usage of services to reach their claim goals
- Consulting Law Firms/Brokers with appropriate services to recommend to clients on files
- Serving as a resource to the workers compensation community by round tabling claims
- Attending Worker’s Compensation conferences to stay up to date on labor codes and strategies, as well as to strengthen community relationships.
- Delivered engaging presentations to prospective customers, showcasing the company''s value proposition effectively.
- Implemented data-driven decision-making processes to identify sales trends and optimize performance.
Senior Claims Specialist
Crum & Forster
06.2021 - 10.2022
- Handle catastrophic claims oversight including traumatic head injury, spinal cord paralysis, severe burns, major amputations, and fatalities
- Conduct telephone investigations as required by company claims handling manual and procedures
- Reviewed policy documents thoroughly before initiating coverage assessments so as not only identify gaps but also accurately interpret terms conditions applicable each situation faced when handling specific incidents reported insured individuals businesses seeking assistance under their respective insurance plans offered managed our organization.
- Boosted customer satisfaction ratings by providing prompt responses to inquiries and resolving issues in a timely manner.
- Adhere to special account handling (SHI) instructions
- Support department leadership in implementing new policies and procedures to improve employee retention.
- Attend hearings on behalf of my company.
Senior Claims Specialist
Broadspire
08.2018 - 06.2021
- Administer claims for the company’s largest client, with a premium of fifteen million dollars
- Handle CAT cases, mental-mental and other complex claims
- Write quarterly reports for claims and present them at file reviews
- Attend meetings with executives and medical management teams to discuss plans of action on CAT cases
- Train incoming team members in the client’s special reporting requirements
- Reduced claim resolution time by effectively collaborating with internal teams, clients, and third-party professionals.
- Maximized cost savings through strategic negotiation tactics during settlement discussions with medical providers or opposing counsel parties involved in disputes or litigation proceedings related to assigned claims cases.
Premium Auditor
The Hartford
06.2014 - 08.2018
- Produce detailed technical and analytical reports
- Review of federal/state corporate, partnership and S corporation tax returns, FAS 109 provisions, and quarterly estimates prepared by associates
- Calculate payroll of employees reported and compared to actual
- Achieve cost savings by discovering opportunities to amend contract agreements
- Review claims reported and ensured proper class coding
- Collaborate with the Underwriting department to properly code employer's risk codes
- Review companies claims reported and ensured proper class coding
- Review with insureds the numbers reported versus actual numbers at the end of the year to address premium changes.
- Developed comprehensive training materials for new hires, increasing efficiency and reducing onboarding time.
Education
BA Economics -
CSU, Sacramento
01.2014
High School Diploma -
Valley High School
01.2008
Skills
- Multilingual – Spanish (Fluent), French(Conversational)
- Microsoft Office
- Managing and Executing
- Sales Strategy Execution
- Key account growth
- Contract Negotiations
- Relationship Building
- Partnership Development
- Time Management
- Analytical problem solver
Personal Information
Title: Senior Area Sales Manager
Timeline
Senior Area Sales Manager
Genex
10.2022 - Current
Senior Claims Specialist
Crum & Forster
06.2021 - 10.2022
Senior Claims Specialist
Broadspire
08.2018 - 06.2021
Premium Auditor
The Hartford
06.2014 - 08.2018
BA Economics -
CSU, Sacramento
High School Diploma -
Valley High School
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