Noemi Orozco
Saint Augustine Preparatory Academy
MILWAUKEE,WI
1
Language
11
years of professional experience
Customer Service Professional experienced in delivering exceptional service and administrative support. Managed student support initiatives and conflict resolution processes while demonstrating effective communication and leadership skills in diverse academic settings. Committed to contributing to team success and advancing organizational objectives with dedication and enthusiasm.
Work History
Assistant Dean of Students
5 Years 10 Months- Led student conduct interventions, reinforcing attendance, behavior expectations, and restorative accountability.
- Advised students through behavioral concerns, academic conflicts, and social-emotional support referrals.
- Supported schoolwide attendance initiatives, addressing chronic absenteeism through targeted outreach and intervention plans.
- Coordinated discipline records, incident investigations, and follow-up communication with students and families.
- Collaborated with counselors, teachers, and administrators to resolve student issues and maintain campus safety.
- Monitored compliance with student handbook policies, ensuring consistent application of procedures and expectations.
- Facilitated reentry meetings and behavior agreements for students returning from suspension or intervention.
- Developed strategies to improve student behavior school-wide and help teachers better manage classroom environments.
Service Coordinator
1 Year 10 Months- Coordinated back office and clerical support for service tickets and projects, ensuring seamless workflow
- Ensure tickets submitted were assigned, confirm if on contract/billable and contact customer
- Confirm Technicians were scheduled for onsite visits/projects and scheduled meetings/conferences
- Assisted will all Customer communications as well as put quotes together
- Facilitated customer communication by responding to inquiries and providing information.
- Processed purchase orders and managed product arrivals to maintain inventory accuracy
Customer Service Onboarding Specialist
1 Year- Monitored candidate onboarding tasks to confirm completion.
- Tracked candidate orders and facilitated new hire orientation.
- Completed welcome calls and emailed candidates as part of the internal quality review.
- Conducted welcome calls to engage candidates during onboarding. and emailed candidates as part of the internal quality review.
- Assisted vendors with completion of background checks.
Bilingual Customer Service Representative
1 Year 8 Months- Provided support to Manpower associates regarding payroll issues, time entry, and account inquiries.
- Collaborated with associates to troubleshoot and fix website and application issues.
- Directed associates to the appropriate agent or office.
Education
Bachelor’s - Business Administration
Degree: Bachelor’s in Business Administration
High School Diploma
Skills
Student assessment
Student mentorship
Family engagement
Interdepartmental collaboration
Time management
Teamwork and collaboration
Crisis management
Multitasking
Effective communication
Interpersonal skills
Parental communication
Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Assistant Dean of Students
Saint Augustine Preparatory Academy
12.2020 - CurrentRead More
Service Coordinator
K-12 Technology Group
09.2018 - 07.2020Read More
Customer Service Onboarding Specialist
Cielo Talent
05.2017 - 05.2018Read More
Bilingual Customer Service Representative
ManpowerGroup Headquarters
08.2015 - 04.2017Read More
Riverside University High School
High School Diploma
Read More
Cardinal Stritch University
Bachelor’s from Business Administration
Read More