Noemi Santiago
Sumner
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Skilled in coordinating complex travel arrangements and handling ticketing for various transportation modes. Experience includes managing reservations, providing customer service, and resolving issues efficiently to ensure smooth travel experiences. Strong communication skills and adept at leveraging technology for booking and adjustments. Contributed to increased customer satisfaction through proactive problem-solving and attention to detail in previous roles.
Overview
4
4
years of professional experience
Work History
Airport Customer Service Agent- Air Canada
Worldwide Flight Services
SeaTac
10.2023 - 10.2025
- Assisted passengers with check-in procedures and baggage handling.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Verified identification documents such as passports or driver's licenses.
- Collaborated with team members to ensure timely flight departures.
Online Personal Shopper
Walmart
Bonney Lake
10.2021 - 08.2023
- Communicated with suppliers to ensure timely order fulfillment and delivery.
- Scanned items when pulling from shelves to update system stock information.
Education
High School Diploma -
Sumner Highschool
Sumner, WA06-2022
Skills
- Customer service
- Communication skills
- Passenger assistance
- Bilingual communication
- Document verification
- Customer relationship management
- Flexible work schedule
Languages
Spanish
Professional
Timeline
Airport Customer Service Agent- Air Canada
Worldwide Flight Services
10.2023 - 10.2025
Online Personal Shopper
Walmart
10.2021 - 08.2023
High School Diploma -
Sumner Highschool