Tanvir Rahman

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Collaborated with team members to improve response times and service delivery standards.
• Adapted quickly to new software tools for tracking customer interactions and issues.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
• Maintained knowledge of product offerings to provide accurate information to customers.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.

o Working for data management production support team and helping team to maintain production environment
up and running.
o Finding the root cause of ETL job failures and possible solutions to resolve the failure issues.
o Maintained proper communication with clients through Account managers for missing files.
o Troubleshoot bugs in stored procedures based on requirements.
o Creating Ad hoc SQL queries to fulfil respective tasks requirements.
o Communicate with other teams and maintain the workflow of specific tasks if needed.
o Leading production meetings with account managers to provide currents production status and explain the issues
and possible solutions.
o Working on technical tasks and delivering on timely manner.

o Developed new database objects, including stored procedures, functions, triggers, indexes, and views using T-
SQL in development and production, also modified and updated database objects.
o Created complex SSIS packages to bring data from existing sources and used various transformations and tasks.
o Brought data from existing sources to Staging, ODS, and Data Warehouse databases and used various
transformations and tasks through creating complex SSIS packages.
o Created a trace in SQL profiler and conducted performance tuning on stored procedures and Scripts by using
database engine tuning advisor.
o Utilize SQL tools such as SSIS to conduct data extraction, transformation, and loading (ETL).
o Imported data into the warehouse by developing an SSIS package.