Summary
Overview
Work History
Education
Skills
Timeline
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Carlos A. Cruz

Tampa,FL

Summary

Dedicated and customer-focused aviation professional with over 2 years of experience in airport operations and passenger assistance. Skilled in providing excellent customer service, ensuring safety procedures, and assisting international travelers. Bilingual in English and Spanish, with a strong ability to adapt to diverse cultural environments. Seeking to bring my passion for service and aviation to the role of Flight Attendant and future pilot.

Overview

2
2
years of professional experience

Work History

Airport Customer Service Agent

Copa Airlines
Tampa, FL
12.2024 - Current
  • Assisted passengers with check-in, boarding, and baggage services
  • Ensured compliance with safety and immigration procedures
  • Delivered exceptional customer service to travelers from diverse backgrounds
  • Supported flight operations by coordinating with ground and cabin crews.

Airport Customer Service Agent

Sun Country Airlines - DFW
Tampa, FL
12.2023 - 09.2024
  • Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
  • Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
  • Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
  • Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.

Food Service Worker

Pollo Tropical
Tampa, FL
06.2023 - 10.2023
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Education

GED -

Hillsborough Community College
Tampa, FL

Skills

  • Passenger assistance
  • Strong multitasking
  • Time management expertise
  • Flexible work schedule
  • Friendly, positive attitude
  • Computer skills
  • Calm under pressure
  • Fluent bilingualism

Timeline

Airport Customer Service Agent

Copa Airlines
12.2024 - Current

Airport Customer Service Agent

Sun Country Airlines - DFW
12.2023 - 09.2024

Food Service Worker

Pollo Tropical
06.2023 - 10.2023

GED -

Hillsborough Community College
Carlos A. Cruz