Perris McElroy
Fairburn,GA
Summary
Dynamic professional with a proven track record at Air Canada, adept in passenger assistance and effective problem-solving. Excelled in enhancing customer satisfaction and operational efficiency through skilled package handling and exceptional service. Demonstrates strong inventory control and deadline orientation, contributing to significant process improvements.
Overview
5
5
years of professional experience
Work History
Airport Customer Service Agent
Air Canada, Hartsfield-Jackson International Airp.
07.2024 - Current
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Assisted customers with special needs, offering personalized support throughout their travel experience.
- Enhanced customer satisfaction by providing timely and accurate flight information.
Retail Sales Associate
JCPenney
04.2024 - 07.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Sortation Associate
Amazon
11.2022 - 01.2024
- Supported warehouse operations with manual loading, unloading, and palletizing of packages.
- Moved pallets and packing material to designated vacant storage areas for operational safety.
- Maintained a safe work environment through proper handling of packages and equipment.
- Increased productivity by working collaboratively with team members to meet deadlines.
- Enhanced efficiency by sorting and organizing packages according to destination codes.
- Managed time effectively to prioritize tasks, maintain consistent productivity levels, and meet performance metrics.
Retail Supervisor
Six Flags Over GA
04.2020 - 12.2021
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
Education
No Degree - Pre Nursing
Clayton State University
Morrow, GA05-2027
High School Diploma -
Westlake High School
Atlanta, GA05-2021
Skills
- Passenger assistance
- Customer assistance
- Package handling
- Task delegation
- Sorting accuracy
- Inventory control
- Retail sales
- Pallet jack operation
- Effective problem solving
- Money handling
- Order picking
- Cash register operation
- Travel documentation verification
- Professional appearance
- Deadline oriented
Timeline
Airport Customer Service Agent
Air Canada, Hartsfield-Jackson International Airp.
07.2024 - Current
Retail Sales Associate
JCPenney
04.2024 - 07.2024
Sortation Associate
Amazon
11.2022 - 01.2024
Retail Supervisor
Six Flags Over GA
04.2020 - 12.2021
No Degree - Pre Nursing
Clayton State University
High School Diploma -
Westlake High School
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