Summary
Overview
Work History
Education
Skills
Timeline
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Danubia Flavia Lopes

sunny isles beach,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Airport Customer Service Agent

Swissport
01.2023 - 11.2023
  • Check in & check outs
  • Customer Service
  • Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
  • Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Assisted customers with special needs, offering personalized support throughout their travel experience.

Sales

Zara USA
01.2022 - 01.2023
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Pharmacy Technician

Mont Sinai hospital
01.2020 - 04.2021
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.

Host

Marriott, Hotel, Miami Beach
01.2018 - 04.2020
  • Customer Service
  • Administration
  • Experience
  • Answered and directed incoming calls using multi-line telephone system.
  • Scheduled and confirmed appointments.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.

Teller

CHASE BANK
12.2017 - 01.2019
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Maintained confidentiality of bank records and client information.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.

Customer Service Associate

Cosmetology, Nails
01.2014 - 04.2017
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

Education

Associate of Science -

Galen College of Nursing
Louisville, KY
06.2026

Associate of Arts - Pharmacy Technology

Barry University
Miami, FL
02.2020

Skills

  • Problem Resolution
  • Quality Assurance
  • Customer Support
  • Bilingual Spanish and English
  • Product organization
  • Microsoft Office expertise
  • Fluent in Portuguese
  • Time Management
  • Computer Skills
  • MS Office
  • Basic Math
  • Friendly, Positive Attitude
  • Baggage handling understanding
  • Personal Travel
  • Payment Processing
  • Detail Oriented
  • Phone and Email Etiquette
  • Customer Service

Timeline

Airport Customer Service Agent

Swissport
01.2023 - 11.2023

Sales

Zara USA
01.2022 - 01.2023

Pharmacy Technician

Mont Sinai hospital
01.2020 - 04.2021

Host

Marriott, Hotel, Miami Beach
01.2018 - 04.2020

Teller

CHASE BANK
12.2017 - 01.2019

Customer Service Associate

Cosmetology, Nails
01.2014 - 04.2017

Associate of Science -

Galen College of Nursing

Associate of Arts - Pharmacy Technology

Barry University

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Danubia Flavia Lopes