CANDIDA AWURAMA ANTWI
16660 HARWOOD OAKS CT, APT 202 DUMFRIES,VA
Summary
Hardworking and reliable teamwork with strong ability in analytical and problem solving. Offering effective written and verbal communication skills. I am highly organized, proactive and punctual with team-oriented mentality.
Overview
18
18
years of professional experience
Work History
Airport Customer Service Agent
Delta Air Lines, Inc
Arlington , VA
09.2021 - Current
- Assist passengers with check-in, boarding, and gate information.
- Verify travel documents, baggage tags, and boarding passes for compliance.
- Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
- Ensured accurate completion of passenger documentation such as tickets, boarding passes.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
Caterer/CEO
Canbiz kitchen llc
Dumfries , VA
06.2010 - Current
- Coordinates food setup, service, and breakdown for functions.
- Prepares catered menus for events and special orders.
- Communicates event details with clients
- Developes menus and recipes according to client requests.
PATIENT DINING ASSOCIATE
SENTARA NORTHERN VIRGINIA MEDICAL CENTER
WOODBRIDGE, VA
07.2019 - 09.2021
- Communicates clearly with patients to answer questions and provide diet guidance aligned with diagnosis.
- Takes patient meal orders and advises on foods that support current diagnosis.
- Maintains orderly, clean work areas in compliance with health code standards.
- Plates meals in appealing presentation and delivers meals to patients.
- Resolves patient concerns and shares relevant updates with supervisor.
CAREGIVER, SPECIAL NEEDS
CARE4U HOME HEALTH SERVICES LLC
MANASSAS, VA
06.2014 - 07.2019
- Assisted with meal planning to meet nutritional plans.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
- Transported patients to and from medical, dental and personal care appointments.
- Coordinated and administered medications and organized healthcare appointments to maintain optimal client health.
CUSTOMER SERVICE ASSOCIATE
HOME DEPOT
SPRINGFIELD, VA
04.2014 - 09.2015
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Reviewed account and service histories to identify trends and issues.
- Educated customers on special pricing opportunities and company offerings.
- Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
ASSISTANT PROMOTION aND MARKETING SUPERVISOR
CONTACT MARKETING SERVICES
KUMASI, GHANA
03.2009 - 05.2013
- Executed updated marketing plans to increase branding exposure, customer traffic and sales.
- Partnered with sales representatives during customer consultations to build agency and customer relations.
- Initiated market research studies, directed operations and reviewed findings to optimize marketing approaches.
- Strengthened product branding initiatives by developing communication campaigns and promotional material
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Education
CERTIFICATE - AIRFARES, TICKETING AND TOURISM
AIRLINE RESOURCES AND TRAINING CENTRE
ACCRA, GHANA11.2006
CERTIFICATE - Tourism And Travel Management
UNIVERSAL HOSPITALITY
ACCRA, GHANA11.2006
High School Diploma -
ST. LOUIS SENIOR HIGH SCHOOL
ACCRA, GHANA12.1997
Skills
- Operational improvement
- Patient service
- Problem resolution
- Operations management
- Relationship Building
- First Aid/CPR
HOBBY
Cooking is my hobby and I have great cooking skills
Refferences
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Timeline
Airport Customer Service Agent
Delta Air Lines, Inc
09.2021 - Current
PATIENT DINING ASSOCIATE
SENTARA NORTHERN VIRGINIA MEDICAL CENTER
07.2019 - 09.2021
CAREGIVER, SPECIAL NEEDS
CARE4U HOME HEALTH SERVICES LLC
06.2014 - 07.2019
CUSTOMER SERVICE ASSOCIATE
HOME DEPOT
04.2014 - 09.2015
Caterer/CEO
Canbiz kitchen llc
06.2010 - Current
ASSISTANT PROMOTION aND MARKETING SUPERVISOR
CONTACT MARKETING SERVICES
03.2009 - 05.2013
High School Diploma -
ST. LOUIS SENIOR HIGH SCHOOL
CERTIFICATE - Tourism And Travel Management
UNIVERSAL HOSPITALITY
CERTIFICATE - AIRFARES, TICKETING AND TOURISM
AIRLINE RESOURCES AND TRAINING CENTRE