Angela Faulkner
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Airport Customer Service Agent
Southwest Airlines
Dallas, TX
08.2023 - Current
- Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
- Assisted with baggage check-in and tagging for customers.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Verified identification documents such as passports or driver's licenses.
- Processed payment transactions utilizing point of sale systems.
- Managed communication between airline personnel and customers in a professional manner.
- Operated various computer programs related to customer service operations.
Flight Attendant
Southwest Airlines
Dallas, TX
09.2019 - 09.2023
- Greeted passengers, answered questions, and directed them to their seats.
- Assisted passengers with stowing carry-on luggage in overhead compartments.
- Provided safety instructions to passengers prior to takeoff and landing.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Cooperated with pilots and crew members while performing duties on board the plane.
- Completed paperwork related to passenger manifests accurately after each flight.
Initial Inflight Instructor
Southwest Airlines
Dallas, TX
03.2014 - 08.2019
- Instructed students on all aspects of aircraft operations, from pre-flight inspection to post-flight review.
- Conducted flight reviews with current pilots to ensure safety and proficiency standards are met.
- Taught ground school classes in aviation regulations, navigation, and aerodynamics.
- Advised students on FAA written examinations required for pilot certifications.
- Educated students through simulations and classroom-style instruction before adding in air time.
- Taught students about aircraft systems, procedures and other flight-related subjects from ground-based positions.
- De-briefed students after flights to work through issues, answer questions and use teachable moments to correct serious problems.
Education
Associate of Science -
College of Alameda
Alameda, CA01-2005
Skills
- Account Management
- Interpersonal Communications
- Public Interaction
- Training Development
- Operational Awareness
- Conflict resolution abilities
- Data Entry
- Problem-Solving
- Detail Oriented
- Team Collaboration
- Time management abilities
- Critical Thinking
Timeline
Airport Customer Service Agent
Southwest Airlines
08.2023 - Current
Flight Attendant
Southwest Airlines
09.2019 - 09.2023
Initial Inflight Instructor
Southwest Airlines
03.2014 - 08.2019
Associate of Science -
College of Alameda