Fabiano Melecio
Fort Lauderdale,FL
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
15
15
years of professional experience
Work History
Airport Customer Service Agent
Azul Airlines
Fort Lauderdale, FL
09.2023 - Current
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
Housekeeping Manager
Courtyard By Marriott
Nashua, NH
10.2022 - Current
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed staff of 20 housekeepers.
- Worked with front desk to respond promptly to all guest requests.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Housekeeping Supervisor
Residence Inn Marriott
03.2022 - Current
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
Account Manager
UnicPro
05.2016 - 03.2022
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Listened attentively to client feedback and worked with product development team to introduce new services.
Receptionist
Hospital Da Cruz Vermelha
Curitiba - Brazil
01.2010 - 03.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Education
GED -
CBES
Curitiba, Brazil12.2011
High School Diploma -
Centro Interescolar Dr. Raimundo Soares
MG, Brazil12.2008
Skills
- Cost reviewing
- Account verification
- Recipes and menu planning
- Payment Processing
- Research and Data Analysis
- Documentation and Reporting
- Customer Service-Oriented
- Administrative Support
- Records Management
- Positive Attitude and Energetic
Languages
Portuguese
Full Professional
Spanish
Professional Working
English
Professional Working
Timeline
Airport Customer Service Agent
Azul Airlines
09.2023 - Current
Housekeeping Manager
Courtyard By Marriott
10.2022 - Current
Housekeeping Supervisor
Residence Inn Marriott
03.2022 - Current
Account Manager
UnicPro
05.2016 - 03.2022
Receptionist
Hospital Da Cruz Vermelha
01.2010 - 03.2013
GED -
CBES
High School Diploma -
Centro Interescolar Dr. Raimundo Soares