Roxanne Quinn
Old Saybrook,CT
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
30
30
years of professional experience
Work History
Account & Customer Service Representative
Micromarketing.org
Old Saybrook, CT
07.2016 - Current
- Promotes and sells literature materials to US public libraries
- 400-600 accounts - yearly sales $700,000
- Provides customer service support, troubleshoots collection issues and recommends top circulated authors
- Develops new book lists and handpicks top reviewed print and media materials.
- Secures high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
Librarian Assistant
Acton Public Library
Old Saybrook, CT
09.2011 - 10.2016
- Responsible for circulation, collection development, book donations, patron customer service and troubleshooting reference issues
- Maintained circulation desk for lending periodicals and books to patrons.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Educated patrons on use of reference sources, card catalogs and automated information systems.
- Gained strong understanding of various methods for cataloging books and other materials.
Librarian Assistant
Kathleen Goodwin School
Old Saybrook, CT
09.2006 - 06.2010
- Assisted librarian with lesson plans and daily storytime projects. Oversee 10 classes daily, cataloging donations and ordering supplies. Organizing library space and cataloging computer systems
Operations Supervisor
Nancy's Coffee Collection
Madison, CT
09.1990 - 01.2006
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Motivated and trained employees to maximize team productivity.
- Led projects and implementations of internal processes, methodologies and tools to improve business performance.
Education
Bachelor of Arts - Communications
Bentley University
Waltham, MASkills
- National accounts
- Cost reviewing
- New account creation
- Client rapport
- Outbound telephone marketing
- Order management
Timeline
Account & Customer Service Representative
Micromarketing.org
07.2016 - Current
Librarian Assistant
Acton Public Library
09.2011 - 10.2016
Librarian Assistant
Kathleen Goodwin School
09.2006 - 06.2010
Operations Supervisor
Nancy's Coffee Collection
09.1990 - 01.2006
Bachelor of Arts - Communications
Bentley University