Noemy Cortes
Heartland,TX
Summary
Shift leader specializing in inventory management, staff scheduling, and food safety compliance. Trained new employees effectively and addressed customer concerns, achieving high satisfaction levels in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Server/ Bar Back
El Torito
Riverside, California
10.2023 - 06.2025
- Provided excellent customer service to enhance dining experiences.
- Assisted guests with menu selections and dietary preferences.
- Maintained cleanliness of tables and dining areas throughout shifts.
- Processed customer orders accurately using point-of-sale system.
- Handled cash and credit transactions efficiently during busy periods.
- Resolved guest concerns promptly to maintain satisfaction levels.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Shift Leader
Farmer Boys
Moreno Valley, California
02.2020 - 09.2023
- Trained new staff on food safety standards and customer service protocols.
- Managed inventory levels to maintain stock and minimize waste effectively.
- Addressed customer inquiries and resolved complaints promptly for satisfaction.
- Conducted regular quality checks on food preparation and presentation standards.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised and led employees to maintain productivity and customer service levels.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Assisted general manager with operations game plan and company initiatives implementation.
- Managed daily workflow and scheduled staff for adequate coverage.
- Scheduled team members for shifts based on business needs and customer demand.
- Handled emergency situations with composure and in accordance with company guidelines.
Education
High School Diploma -
Vista Del Lago High
Moreno Valley, CA06-2010
Skills
- Customer service
- Point-of-sale operation
- Cash handling
- Food safety compliance
- Menu knowledge
- Inventory management
- Scheduling staff
- Training staff
- Staff supervision
- Work organization
- Problem solving
- Positive and professional
- Shift management
- Effective communication
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Server/ Bar Back
El Torito
10.2023 - 06.2025
Shift Leader
Farmer Boys
02.2020 - 09.2023
High School Diploma -
Vista Del Lago High