Noemy Cortes
Highlands,TX
Summary
Detail-oriented professional with experience in customer service and training. Known for exceptional interpersonal skills and the ability to handle escalated issues, contributing to a positive customer experience and team efficiency. Dedicated Customer Service Representative with strong problem-solving and communication skills. Proven track record in training team members and resolving customer complaints efficiently.
Overview
10
10
years of professional experience
Work History
Inventory lead
RJW logistics
Moreno Valley, Tx
06.2025 - 12.2025
- Completed day-to-day duties accurately .
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Conducted accurate inventory counts to ensure stock levels matched records.
- Collaborated with warehouse staff to maintain organization and cleanliness of storage areas.
- Identified discrepancies in inventory and reported findings to management promptly.
- Monitored expiration dates of perishable items to prevent waste and loss.
- Collaborated with teams to analyze problems and develop troubleshooting protocols.
- Diagnosed technical issues and implemented effective solutions for customer systems.
- Provided training and guidance to junior troubleshooters on best practices.
- Operated forklifts to transport materials within warehouse environments.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
Customer Service Representative
DSC Logistics
Perris, California
04.2023 - 06.2025
- Trained new team members on company policies and procedures.
- Processed orders and managed customer accounts effectively.
- Handled escalated customer complaints with professionalism and care.
- Developed training materials for staff onboarding and ongoing education.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided training on logistics-related topics to new employees.
Forklift Operator
DSC Logistics
PERRIS, United States
11.2022 - 03.2023
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Maintained current forklift training and certification as required by company policies.
- Inspected lifts before use to prevent damage to goods.
- Transported material to correct locations and documented inventory changes.
- Used handheld scanners for warehouse management system compliance.
- Reported safety and quality issues to management.
- Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.
- Relocated goods from dock area to appropriate storage locations.
- Secured loads on pallets to minimize damage and worker injuries.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Communicated with supervisor and other warehouse staff to coordinate work.
- Loaded pallets onto trailers for shipment.
Shipping and Receiving Clerk
Harman International
Perris, United States
10.2019 - 11.2022
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Maintained inventory of shipping materials and supplies.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Identified order discrepancies and damaged items and notified supervisor.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
- Email customers
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Answered customer inquiries regarding billings, payments, account status.
- Prepared periodic reports detailing accounts receivable status.
- Prepared bills, invoices, and bank deposits as needed.
- Entered information into accounting software systems including QuickBooks and Excel spreadsheets.
- Provided assistance to Accounting Department staff during month-end close process.
- Performed filing duties including sorting incoming mail, maintaining filing system, and organizing documents.
- Managed customer accounts and updated records as needed.
- Verified accuracy of invoice calculations before submitting them for approval.
- Processed outbound shipments, including packing and labeling products for delivery.
- Inspected outgoing packages for damage before sealing them up for shipment.
- Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
- Prepared packages for shipping and determined most economical shipping methods.
- Updated billing systems regularly by entering new customer information or modifying existing records.
Auditor/ QC
Federal Mogal
Moreno Valley, United States
05.2016 - 09.2019
- Conducted audits to ensure compliance with applicable regulations, laws and standards.
- Developed audit plans to identify areas of risk and internal control weaknesses.
- Led teams in the execution of audit programs and identified areas for improvement.
- Prepared reports detailing findings from all completed audits including recommendations for corrective action plans.
- Organized and maintained filing systems for confidential documents.
- Performed data entry tasks to update customer accounts records.
- Resolved discrepancies between invoices and purchase orders quickly.
Education
DIPOLMA -
Vista Del Lago High School
Moreno Valley, CA06.2010
Skills
- Problem-Solving
- Relationship Building
- Teamwork
- Interpersonal Skills
- Customer Service
- Shipment Tracking
- Communication
- Attention to Detail
- Order Checking
- Carrier Relations
- Document Preparation
- Shipment Inspection
- Organization
- Multi-Line Telephone
- Prioritization
- Multitasking
- Microsoft Office
- Data Entry
- Invoice Processing
- Audit Procedures
- Administrative Support
- Expense Tracking
- Staff training
Languages
SPANISH, Highly proficient
Speak it ,Write it , Read it
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Forklift Operation
- Stand up reach
- Lower stand up
- Cherry picker
- Seat down
- Crown, Raymond , hyster brand
Timeline
Inventory lead
RJW logistics
06.2025 - 12.2025
Customer Service Representative
DSC Logistics
04.2023 - 06.2025
Forklift Operator
DSC Logistics
11.2022 - 03.2023
Shipping and Receiving Clerk
Harman International
10.2019 - 11.2022
Auditor/ QC
Federal Mogal
05.2016 - 09.2019
DIPOLMA -
Vista Del Lago High School