Noemy Gutierrez-Avila
Indianapolis,IN
Summary
Customer service professional with a background in assisting customers and resolving inquiries effectively. Recognized for strong problem-solving skills and maintaining positive customer experience. Team-oriented with focus on collaboration and achieving results, adaptable to changing environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Netfor Inc. (Indiana Department of Revenue)
04.2024 - 09.2025
- Through this contractor company, I was assigned to answer incoming calls for the Indiana Department of Revenue.
- Provided customer service to taxpaying customers by phone in a fast-paced call center environment and accessed data utilizing basic computer skills.
- Applied knowledge acquired in training and utilized resources to analyze and problem-solve a variety of tax inquiries with a high level of customer focus.
- Complied with all ethical and confidentiality requirements.
- Communicate professionally in English and Spanish, using correct grammar, spelling, and punctuation.
Dental Treatment Coordinator
HealthNet
03.2024 - 04.2024
- Facilitated patient flow from point of entry to destination in a timely, accurate, courteous, and professional manner.
- Answered phone calls, took messages, and handled all in correspondence facilitating communication between patients and the Dental Service Line, Dental Manager, and Dental Providers.
- Obtained specific information to generate an accurate financial and demographic record for our patients, verified Dental insurance to validate eligibility and referral needs. Reviewed all visits for pre-certification, certification, and re-certification, and when applicable initiated certification process.
- Prepare Medicaid Dental Waiver forms, charge forms for completeness, including CPT service codes, diagnosis, and signatures.
- Scheduled all appointments including new patient exams and all follow-up appointments.
Behavioral Health Patient Navigator
HealthNet
03.2022 - 12.2023
- Floated at different Behavioral Health Patient Navigators at various HealthNet Clinics upon request.
- Completed daily duties which involved answering phone calls, sending appointment reminders, taking messages, checked patient vitals for all in clinic Psychiatric appointments, handled all communication in correspondence between patients and the Behavioral Health specialists.
- Provided interpretation services to Behavioral Health Therapists and Psychiatrists for Spanish speaking patients during their appointment.
- Ensured all releases of information requests were HIPAA compliant and maintained patient confidentiality.
Front Desk Registration
HealthNet
10.2021 - 03.2022
- Screened patients for medical visits, input patient information electronically, handled uploading and verifying medical insurances.
- Answered phone calls, took messages, and handled all in correspondence between patients and the office.
- Assisted Primary Care Physicians, Obstetrics, Gynecologist, and Pharmacists with interpretation services for Spanish speaking patients. Assisted clients in answering their questions and concerns, called patients in regard to appointment reminders.
- Ensured all releases of information requests were HIPAA compliant.
Front Desk Receptionist
Nora Veterinary Hospital
07.2021 - 10.2021
- Answered phone calls, took messages, and handled all in correspondence between patients and the office.
- Input patient information electronically, copied, faxed, and emailed.
- Scheduled appointments by phone, email, and managed requests through the company's app.
- Assisted clients in answering their questions and concerns, scheduled their follow-up appointments, sent reminders via phone calls and text.
Intern & Paraprofessional
Pathway International Inc.
08.2020 - 06.2021
- Shadowed Home-Based Service Providers during meetings with their clients. Meetings would vary from supervised visits, group or individual therapy sessions, parent education, home-based case management, father engagement, and more.
- Conducted audits for supervisors in their documentation system, CMP, making sure all consent forms, intake paperwork, treatment and safety plans were signed and submitted.
- Facilitated supervised visits for clients, attended team meetings, court on behalf of the client, submitted daily and monthly notes for all meetings related to the clients.
- Maintain confidentiality and abide by The Health Insurance Portability and Accountability Act (HIPAA)
Project Manager & Receptionist
IUPUI Center for Transfer and Adult Students
06.2019 - 02.2021
- Maintain confidentiality and abide by The Health Insurance Portability and Accountability Act (HIPAA).
- Screen students and set up appointments through phone and email.
- Conduct regular audits of the 225+ office to student weekly communications.
- Assist staff with daily projects and help plan annual events to showcase office’s work to the university.
- Maintain confidentiality and abide by The Family Educational Rights and Privacy Act (FERPA).
Education
High School Diploma -
Cardinal Ritter High School
06.2017
Bachelor of Social Work - undefined
Indiana University Purdue University, Indianapolis (IUPUI)
05.2021
Skills
- Detail-oriented approach
- Skilled in fast-paced environments
- Workplace professionalism
- Outlook & Microsoft Experience
- Analytical problem solving
- Genuine interpersonal skills
- Client-centric approach
- Proficient in bilingual communication
Certification
- Certified Billing and Coding Specialist/National Healthcareer Association - April 2024
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Agent
Netfor Inc. (Indiana Department of Revenue)
04.2024 - 09.2025
Dental Treatment Coordinator
HealthNet
03.2024 - 04.2024
Behavioral Health Patient Navigator
HealthNet
03.2022 - 12.2023
Front Desk Registration
HealthNet
10.2021 - 03.2022
Front Desk Receptionist
Nora Veterinary Hospital
07.2021 - 10.2021
Intern & Paraprofessional
Pathway International Inc.
08.2020 - 06.2021
Project Manager & Receptionist
IUPUI Center for Transfer and Adult Students
06.2019 - 02.2021
Bachelor of Social Work - undefined
Indiana University Purdue University, Indianapolis (IUPUI)
High School Diploma -
Cardinal Ritter High School
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