Matthew R. Kline
Reading
Summary
Dynamic professional with a proven track record at my positions, excelling in customer service and inventory management. Adept at problem-solving and fostering team collaboration, I implemented process improvements that enhanced operational efficiency. Skilled in Microsoft Office, I consistently delivered exceptional service, ensuring customer satisfaction and streamlined order fulfillment.
Overview
9
9
years of professional experience
Work History
Problem Area Associate
Elite Sportswear
Reading
06.2022 - Current
- Addressed customer inquiries and resolved complaints to enhance service quality.
- Implemented process improvements to streamline daily operations and reduce delays.
- Trained new employees on operational procedures and safety protocols to promote compliance.
- Managed inventory levels to maintain product availability and ensure accuracy.
Customer Service Associates
Lowes
Reading
06.2021 - 06.2022
- Assisted customers with inquiries and product information to enhance satisfaction.
- Updated knowledge of sales promotions and new product releases to provide informed assistance to customers.
- Collaborated with team members to design and implement engaging product displays that attracted customer interest.
- Maintained accurate records of inventory levels and deliveries in Millwork Department to ensure efficient stock management.
Soccer Referee
Eastern PA Soccer Association
06.2017 - 06.2022
- Officiated soccer matches, enforcing rules and regulations to promote fair play.
- Facilitated communication with players and coaches during games to enhance understanding and resolve conflicts.
- Monitored player conduct, ensuring safety and sportsmanship throughout matches.
- Collaborated with fellow referees to ensure consistent officiating standards.
Education
Bachelor of Science - Marketing
West Chester University
West Chester, PA08-2025
Skills
- Inventory management
- Order fulfillment
- Data analysis
- Microsoft Office
- Time management
- Problem-Solving
- Team collaboration
- Customer service
- Communication
Volunteer Experience
- Exeter Food Pantry- Provided direct assistance to pantry visitors by helping them select food items and navigating the pantry, while promoting and organizing a family-led food drive through social media outreach and donation coordination.
- Amity Township Soccer Association-Delivered engaging instruction in soccer fundamentals to children ages 4–12 and provided service to families and spectators while managing concession stand operations during games.
- Reading Hospital Foundation-Assisted with event setup and cleanup while providing guest support to ensure a positive experience during the Foundation’s annual Farm to Tableaux fundraising event..
Timeline
Problem Area Associate
Elite Sportswear
06.2022 - Current
Customer Service Associates
Lowes
06.2021 - 06.2022
Soccer Referee
Eastern PA Soccer Association
06.2017 - 06.2022
Bachelor of Science - Marketing
West Chester University