Nohely Cedeno
Lawrenceville
Summary
Operations focused professional with experience supporting payroll, employee reimbursements, and accounts payable in mission-driven nonprofit organizations. Highly detail-oriented and organized, with a strong ability to manage confidential information, coordinate across departments, and support leadership and third-party vendors in fast-paced, remote environments.
Overview
5
5
years of professional experience
Work History
Operations Associate
Poder Latinx
12.2023 - Current
- Supported payroll administration by tracking staff hours, reviewing submissions, and coordinating payroll information with the finance team to ensure accurate and timely payments
- Entered and updated PTO and employee records while maintaining confidentiality and data integrity across internal systems
- Managed employee reimbursements and assisted with accounts payable processes, including invoice review, coding, documentation, and approval tracking
- Served as a liaison between staff, supervisors, operations leadership, and external vendors to resolve payroll, reimbursement, and billing questions
- Maintained organized financial and HR documentation to support audits, compliance, and internal controls
- Assisted with benefits administration tasks, including enrollment tracking and documentation for health and retirement plans
- Supported multi-state operations in a fast-paced, mission-driven environment while managing multiple deadlines and priorities
Field Lead
Poder Latinx
12.2022 - 12.2023
- Led field operations during the election cycle, achieving measurable growth in community engagement and voter outreach efforts.
- Managed and mentored canvassing teams, providing real-time support and performance evaluations to improve effectiveness in the field.
- Coordinated voter registration initiatives and civic education events, including presentations for high school and college students.
- Built strategic partnerships with local organizations and community groups, expanding collaborative opportunities and enhancing program impact.
- Promoted open roles at local colleges and community centers, supporting recruitment and team expansion.
- Tracked and reported field activities, events, and environmental actions using QuickBase to ensure compliance with deadlines and deliverables.
- Analyzed outreach data to refine strategies, resulting in increased registration rates and stronger community participation.
Quality Control
Poder Latinx
08.2022 - 12.2022
- Reviewed and uploaded voter registration forms daily using Blocks software, reducing average processing time from 10 hours to 4 hours through optimized workflow.
- Conducted detailed quality checks using Adobe Acrobat to ensure voter registration forms met submission standards, contributing to an increase in completion rates from 70% to 90%.
- Provided targeted training and coaching to new and existing canvassers, resulting in improved form accuracy and higher voter engagement outcomes.
- Maintained active communication with field leads and canvassers to monitor and address registration quality issues in real-time.
- Supported recruitment efforts by helping to identify and interview prospective canvassers, contributing to team growth and improved hiring outcomes.
- Led a team of 5 canvassers during door-to-door GOTV efforts, offering on-the-ground support and helping the team consistently meet daily outreach goals.
- Analyzed field data to identify quality trends and collaborated with leadership to implement corrective actions, enhancing overall program efficiency.
Accountant Assistant & Receptionist
Perfect Tax Solutions
06.2021 - 12.2021
- Managed client communications and appointment scheduling, increasing office efficiency and enhancing client satisfaction.
- Prepared and processed insurance quotes, ensuring accuracy and timely delivery for diverse client needs.
- Assisted multiple companies with insurance audits by collecting required documentation, verifying data, and ensuring compliance with audit standards.
- Streamlined appointment and intake procedures, reducing wait times and improving overall client flow.
- Supported the accounting team with data entry and documentation, contributing to timely and accurate financial reporting.
- Helped coordinate day-to-day office operations, fostering an organized and collaborative work environment.
Spanish Tutor
Preply
02.2021 - 06.2021
- Taught Spanish to diverse learners, boosting language skills and cultural understanding.
- Developed tailored lesson plans, enhancing student engagement and learning outcomes.
- Utilized interactive methods, resulting in improved student retention and progress.
- Adapted teaching strategies to individual needs, fostering a supportive learning environment.
Phone Banker
Poder Latinx
10.2020 - 02.2021
- Assisted voters with election-related inquiries, including registration, polling locations, and vote-by-mail options, ensuring accurate and timely information delivery.
- Resolved complex voter concerns with professionalism and empathy, contributing to higher voter trust and retention in civic engagement efforts.
- Collaborated with outreach teams to streamline phone banking strategies, increasing contact efficiency and expanding voter reach across targeted communities.
- Applied data analysis skills to identify trends in voter responses and needs, informing strategic adjustments to outreach messaging and improving campaign effectiveness.
Education
Bachelor of Science - Criminal Justice
Georgia Gwinnett College
Lawrenceville, GA01-2027
Skills
- Payroll Support
- Accounts Payable
- Reimbursements
- Benefits Administration
- Invoice Processing
- Data Integrity
- Vendor Communication
- Confidential Records Management
- Technical Proficiency
- Data Entry
LANGUAGES
Spanish
Timeline
Operations Associate
Poder Latinx
12.2023 - Current
Field Lead
Poder Latinx
12.2022 - 12.2023
Quality Control
Poder Latinx
08.2022 - 12.2022
Accountant Assistant & Receptionist
Perfect Tax Solutions
06.2021 - 12.2021
Spanish Tutor
Preply
02.2021 - 06.2021
Phone Banker
Poder Latinx
10.2020 - 02.2021
Bachelor of Science - Criminal Justice
Georgia Gwinnett College